Recall Program Manager

Ford Motor • Allen Park, MI

1d • Hybrid

About The Position

Recall Program Manager We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The Recall Program Manager leads a team of Analysts through planning, development, approval, and rollout of all Field Service Actions (FSAs). This includes overseeing dealer bulletins, customer communications, and related FSA documentation. The role requires close collaboration with cross-functional departments — including the Automotive Safety Office (ASO), Office of General Counsel (OGC), Parts, Supply & Logistics (PS&L), Diagnostic Team, Warranty, Hotline, and PD Engineering — to identify and resolve issues. The Recall Program Manager also supports Analysts in coordinating service trials prior to launch and confirming the effectiveness of fixes, while reviewing and prioritizing requests for FSA-related data, such as VIN volumes, unsold units, and completion tracking. Beyond document development, Recall Program Managers help identify efficiencies that reduce warranty costs through smarter repair, parts, and vendor strategies, while ensuring all impacted markets are accounted for at every phase of an FSA.

Requirements

• Bachelor's degree or equivalent combination of relevant education and experience.
• 5+ years of experience in automotive
• 5+ years of experience using Excel, Word, Outlook, Power Point, etc.
• 2+ years of experience managing a team

Nice To Haves

• Self-Starter, Ambitious, proficient in Time Management.
• Resilient to change and efficient to managing stress and wellbeing in the workplace.
• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.

Responsibilities

• Manage the planning, development, and launch of FSAs.
• Oversee the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Assist in providing Vehicle Extract Request Notifications (VERN) to the FSA Coordinator.
• Champion the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
• Ensure FSA service trials are conducted to validate that technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Lead efforts to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
• Ensure all affected markets are considered in FSA planning, development, and launch processes.
• Coordinate the development of the Field Review Committee monthly document package.
• Approve or reject and prioritize special report requests for FSA data (VIN counts, un-sold vehicles, completion rates, etc)

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager