Reality Labs Revenue Operations Lead

Meta•Austin, TX

2d•$139,000 - $196,000

About The Position

The Reality Labs (RL) Revenue Operations Lead leads Meta’s end-to-end Order to Cash (OTC) function for its Reality Labs hardware business. The role is responsible for collecting approximately $2 billion in cash annually, managing extended credit risk, and enabling scalable revenue growth across global markets. It is accountable for credit, billing, collections, claims and deduction management, and cash application for all RL B2B customers. Working across finance, operations, and technology, the lead sets the vision and executes AI-powered automation, process excellence, and cross-functional partnership. The function is expected to deliver consistent, measurable results while scaling to support new products, markets, localizations, and go-to-market programs. The role also leads and develops the RL team and oversees BPO partner performance.

Requirements

Bachelor’s degree in Business, Finance, or a related field.
7+ years of progressive experience in financial operations, revenue operations, or order-to-cash management.
Deep expertise in credit, collections, and claims/deduction management processes.
Ability to develop and execute operational strategy in a fast-paced, high-growth environment.
Strong cross-functional leadership and senior-level stakeholder management skills.
Experience driving process automation and technology adoption in financial operations.
Experience communicating operational strategy and performance outcomes to executive stakeholders through presentations, reports, and cross-functional forums.

Nice To Haves

Experience managing multinational operations across 3 or more regions with varying regulatory requirements.
Experience managing BPO relationships and driving third-party operational performance.
Experience in hardware, consumer electronics, or retail channel revenue operations.
Ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.
Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Track record of scaling operations from early-stage to mature, high-volume execution.
Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.

Responsibilities

Define and execute the RL Revenue Operations strategy.
Drive the operational roadmap to maximize automation, minimize manual effort, and scale processes for business growth.
Partner with senior leaders across Sales, Legal, Channel Operations, Channel Marketing, Accounting, and Tax to align on revenue growth priorities and remove operational blockers.
Lead new market entry, product launches, and go-to-market initiatives from a revenue operations perspective, ensuring credit, claims, and collections infrastructure is ready at launch.
Own and govern the end-to-end OTC process for RL.
Drive process excellence through process, controls, and continuous improvement initiatives using AI.
Lead change management for system migrations, process redesigns, and new capability rollouts, ensuring adoption and compliance across teams.
Lead, develop, and mentor the RL team and oversee BPO partner performance.