Real Estate Processing Specialist II

Bellco Credit Union•Greenwood Village, CO

23h•Onsite

About The Position

The Real Estate Processing Specialist II supports the Real Estate Processing Department by processing Home Equity loans and reviewing income, home valuations, and title reports. The role contributes to providing high-quality service to members and works collaboratively with other departments and partners. This position reports to the Supervisor – RE Processing and has no supervisory or managerial responsibility. Contacts include all levels of credit union employees, internal and external auditors, and vendors. The position reviews and documents loan materials supplied by members and third-party vendors to satisfy required conditions, including income documents, title reports, and appraisal reports. It manages loan conditions received through various channels, communicates with members throughout the loan process, provides updates and expectations, and educates members about Home Equity products. The specialist also assists with member inquiries and offers products and services that meet members’ financial needs. The role uses internal reports and dashboards to monitor service levels and daily tasks, participates in pipeline reviews with management, and collaborates with Home Equity colleagues and other business areas. It contacts vendors to clarify information and reports, helps provide coverage for coworkers, and ensures compliance with applicable regulatory and agency requirements. The work is performed in an office environment.

Requirements

Three years of experience in loan processing, preferably in real estate lending.
Experience calculating W-2 income and personal tax returns.
Knowledge of real estate lending and processing, including loan-to-value calculations and document preparation.
Strong communication, organizational, presentation, member service, and interpersonal skills.
Ability to make sound decisions based on department procedures, company guidelines, and policies.
Ability to multitask in a fast-paced environment while remaining detail-oriented and results-oriented.
Strong analytical, problem-solving, and time-management skills.
Strong PC skills, including Microsoft Word, Microsoft Excel, and real estate origination systems.
Willingness to accept supervision and work well with others.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience is preferred.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel in other departments.
Complete activities and service-level agreement (SLA) goals associated with Real Estate Processing.
Thoroughly review and document member- and vendor-provided loan documents to satisfy conditions, including income documents, title, and appraisal reports.
Manage and distribute loan conditions received through a variety of channels.
Communicate with members through their preferred channels to provide updates and set expectations throughout the loan process.
Educate members about Home Equity products and assist with inquiries.
Offer products and services that meet members’ financial needs.
Use internal reports and dashboards to maintain service levels and ensure daily tasks are completed.
Collaborate with Home Equity team members and other business areas.
Prepare for and participate in regular pipeline reviews with management.
Provide coworker coverage to maintain member communication and processes that meet service-level agreements.
Contact vendors as needed to clarify data and reports for loan processing.
Ensure compliance with regulatory and agency requirements, including RESPA, the Homeowner’s Protections Act of 1998, SCRA, Fair Credit Legislation, HMDA, and CFPB requirements.
Perform other related duties as assigned by management.
Be available to work as scheduled and report to work on time.
Comply with organizational policies, the Employee Handbook, Code of Conduct, annual training requirements, and safety policies and procedures.
Maintain strict confidentiality of records and personally identifiable information (PII).
Foster an inclusive workplace that values and leverages diversity and individual differences.
Demonstrate compliance with state, federal, and other regulatory agency requirements.