Real Estate Operations and Systems Analyst

National Housing Trust•Washington, DC

5d•Hybrid

About The Position

The Real Estate Operations and Systems Analyst supports the effectiveness of National Housing Trust’s Real Estate team by managing key systems, strengthening processes, and ensuring accurate, timely portfolio data and reporting. The Analyst serves as a primary administrator and internal resource for MRI and Smartsheet, working across Asset Management, Real Estate Development, Finance, and other teams to improve data quality, reporting, compliance tracking, and business processes. The role also supports the development and implementation of tools and processes that strengthen portfolio oversight and team operations. The Analyst works alongside the Asset Management Operations Associate, who gathers and organizes source information and coordinates follow-up, while the Analyst manages systems, data checks, and reporting tools that use that information. The position reports to the Managing Director of Real Estate and is based in Washington, DC. It qualifies for a hybrid schedule, with work in NHT’s office at least Tuesdays and Thursdays. NHT Communities is the general partner or sole owner of more than 30 housing communities, and its Asset Management department oversees the housing portfolio. National Housing Trust has worked to create and preserve affordable housing for almost 40 years. Its mission is to create and preserve affordable homes to provide opportunity, advance racial equity, reduce economic disparities, and strengthen community resilience through an integrated policy-plus-practice approach. NHT builds, preserves, and finances affordable housing and applies its expertise to advance resident-focused solutions across the affordable housing industry. It has more than 50 staff across five program areas: Policy, Lending, Real Estate Development, Community Outreach and Impact, and Energy Solutions. The salary range is $75,000 to $90,000. Salary and benefits are competitive and commensurate with experience; further benefit details are available in NHT’s Summary of Benefits.

Requirements

Bachelor’s degree in a relevant field such as Finance, Accounting, Real Estate Development, or Data Analytics, or an equivalent combination of education and experience.
At least three years of relevant experience.
Ability to integrate, clean, validate, and analyze data from multiple systems.
Strong Excel skills.
Detail-oriented systems and process thinker able to co-create and implement detailed project-plan steps.
Excellent interpersonal, organizational, and communication skills.
Ability to work with time-sensitive material and meet multiple deadlines.
High attention to detail and effective prioritization skills.
Ability to communicate effectively and work independently.
Commitment to NHT’s mission, including dedication to helping low-income families create and access opportunities to thrive.

Nice To Haves

Experience in multifamily asset management, property management, affordable housing, real estate finance, or data analytics.
Affordable housing experience, including HUD, LIHTC, Section 8, or PRAC programs.
Experience with MRI and Smartsheet software.

Responsibilities

Administer the Smartsheet project management software used by the team, including managing fields and objects, overseeing data integrity, conducting training, maintaining dashboards and reports, and updating the user guide.
Work with the Managing Director of Real Estate to drive implementation of Smartsheet across the real estate team.
Administer MRI asset management software and serve as its internal expert, including completing the migration of portfolio data, managing the vendor relationship, and submitting requests for additional buildings.
Develop and maintain policies and processes to ensure timely capture of data in MRI.
Work with real estate and finance teams to identify reporting needs and develop and execute reports.
Recommend and support development and implementation of systems, tools, and processes for real estate teams.
Coordinate with Asset Management and Real Estate Development staff and outside contractors to collect, clean, and submit building energy performance utility data for DC Building Energy Performance and Better Climate Challenge reporting.
Collect monthly occupancy data from properties and produce a tracker for the asset management team; coordinate with the Real Estate Associate to follow up with property managers on open submissions.
Coordinate monthly updates to the property watchlist and other key performance indicators with the asset management team and Real Estate Associate, using data from MRI and other sources.
Ensure portfolio data is maintained appropriately and support migration of recurring reports into MRI where appropriate.
Coordinate quarterly updates to the real estate owned (REO) schedule with asset managers and the Real Estate Associate.
Respond to internal and external requests for portfolio and resident demographic data related to grant opportunities, policy advocacy, and business needs.
Coordinate with the Community Impact team on the annual development and collection of resident satisfaction surveys.
Build and maintain portfolio compliance databases, ensuring collected data meets loan and investor agreement requirements and coordinating with asset management, development, and finance teams as needed.
Keep DUNS and SAMS registrations current and ensure relevant training and compliance requirements are met, coordinating with secondary contacts on the finance team.