Real Estate Operations and Systems Analyst

National Housing Trust•Washington, DC

8d•$75,000 - $90,000•Hybrid

About The Position

The Real Estate Operations and Systems Analyst supports the effectiveness of National Housing Trust’s Real Estate team by managing key systems, strengthening processes, and ensuring accurate and timely portfolio data and reporting. Reporting to the Managing Director of Real Estate, the Analyst serves as a primary administrator and internal resource for MRI and Smartsheet, working across Asset Management, Real Estate Development, Finance, and other teams to improve data quality, reporting, compliance tracking, and business processes. The Analyst also supports development and implementation of tools and processes that strengthen portfolio oversight and team operations. The Analyst works alongside the Asset Management Operations Associate. The Associate obtains and organizes source information and coordinates follow-up; the Analyst manages the systems, data checks, and reporting tools that use that information. The position is based in Washington, DC, and qualifies for a hybrid schedule, with work at NHT’s office at least Tuesdays and Thursdays.

Requirements

Bachelor’s degree in a relevant field, such as Finance, Accounting, Real Estate Development, or Data Analytics, or an equivalent combination of education and experience.
At least three years of relevant experience.
Ability to integrate, clean, validate, and analyze data from multiple systems.
Strong Excel skills.
Detail-oriented systems and process thinker able to co-create and implement detailed project-plan steps.
Excellent interpersonal, organizational, and communication skills.
Ability to work with time-sensitive material and meet multiple deadlines.
High attention to detail and effective prioritization skills.
Ability to work independently.
Commitment to NHT’s mission, including dedication to assisting low-income families in creating and accessing opportunities to thrive.

Nice To Haves

Experience in multifamily asset management, property management, affordable housing, real estate finance, or data analytics.
Affordable housing experience, including HUD, LIHTC, Section 8, or PRAC programs.
Experience with MRI and Smartsheet software.

Responsibilities

Administer the team’s Smartsheet project management software, including managing fields and objects, overseeing data integrity, conducting training, maintaining dashboards and reports, and updating the user guide.
Work closely with the Managing Director of Real Estate to drive implementation of Smartsheet across the real estate team.
Administer MRI asset management software and serve as an internal expert, including completing the migration of portfolio data, managing the vendor relationship, and requesting additional buildings as needed.
Develop and maintain policies and processes to ensure timely data capture in MRI; identify reporting needs with the real estate and finance teams and develop and execute reports.
Recommend and support development and implementation of new systems, tools, and processes for the real estate teams.
Coordinate with Asset Management and Real Estate Development staff and outside contractors to collect, clean, and submit building energy performance utility data for DC Building Energy Performance and Better Climate Challenge reporting.
Collect monthly property occupancy data and produce a tracker for the Asset Management team; coordinate with the Real Estate Associate to follow up with property managers on outstanding submissions.
Coordinate monthly updates to the property watchlist and other key performance indicators with the Asset Management team and Real Estate Associate, using data from MRI and other sources.
Maintain portfolio data and support migration of relevant recurring reports into MRI where appropriate.
Coordinate quarterly updates to the real estate owned (REO) schedule with asset managers and the Real Estate Associate.
Respond to internal and external portfolio and resident-demographics data requests related to grant opportunities, policy advocacy, and business needs.
Coordinate with the Community Impact team on the annual development and collection of the resident satisfaction survey.
Build and maintain portfolio compliance databases, ensuring collected data meets loan and investor agreement requirements and coordinating with asset management, development, and finance teams as needed.
Keep DUNS and SAMS registrations current and ensure relevant training and compliance requirements are met, coordinating with secondary contacts on the Finance team.