Real Estate (Mortgage) Closing Supervisor

Michigan Schools and Government Credit Union • Troy, MI

2d • Onsite

About The Position

Supervises Real Estate Closing, Funding, and Post-Closing functions by managing pipelines, operations, and team members to ensure a timely, accurate, and efficient mortgage and home equity experience. Ensures financial objectives and strategic and institutional growth goals are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.

Requirements

• Effectively communicates using various forms of communication (written, verbal, presentation) and actively listens in order to accommodate the needs and abilities of different audiences. Manages conflict situations by effectively using Crucial Conversations skills with a minimum of noise.
• Collaborates effectively with internal and external stakeholders to make quality decisions, improve relationships, build trust, deliver high quality member service, and meet shared objectives. Encourages and develops cooperation among all team members to ensure quality results and prompt member service.
• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Models self-development by actively seeking new ways to grow and be challenged and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels and by rebounds from setbacks and adversity when facing difficult situations.
• 3 years of mortgage closing experience required with an understanding of investor guidelines and regulatory compliance, preferably within a financial institution.

Nice To Haves

• Associate degree in Business Administration or Finance preferred.
• Supervisory experience preferred.
• Encompass experience preferred.

Responsibilities

• Supervises the day-to-day closing and post-closing operations to ensure a consistent approach to service, KPM’s, member satisfaction, and operational excellence. Directs team’s work by providing clear direction to ensure work is aligned with organizational objectives and the desired member experience.
• Oversees the preparation, review, and balancing of initial and final closing disclosures to ensure accuracy, timeliness, and regulatory compliance. Monitors closing readiness, coordination with title companies and branches, and funding support processes to ensure timely and accurate loan closings.
• Drives Results by leading the team to increase efficiency, speed, and the member experience in closing, funding and post-closing. Holds self and team accountable for meeting deadlines and production goals. Completes individual queue and provides support by covering the team’s queue during peak workloads or absences to ensure seamless operations.
• Monitors, understands, and develops the team’s knowledge of investor guidelines, RESPA, TRID, and TILA requirements. Manages the timely and compliant delivery of required documents. Recommends processes that mitigate regulatory impact to MSGCU.
• Reviews escalated and complex mortgage and home equity closing or funding files to ensure accurate, compliant, and timely completion. Identifies and recommends workflow improvements to enhance file quality, strengthen operational efficiency, and support member satisfaction.
• Monitors regulatory and secondary market investor changes impacting closing, funding, and post-closing functions while ensuring updates to real estate lending policies, procedures, goals and objectives are communicated to leadership. Assists with third-party quality control reviews, audits, and timely resolution of findings.
• Oversees post-closing exception tracking, trailing documents, title issue resolution, and file completion to ensure collateral and documentation are accurate and completed in a timely manner.
• Builds and retains an effective, high performing team that applies their diverse skills and perspectives to achieve defined individual and team objectives. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results.

Benefits

• Generous health benefits
• vacation time
• retirement plan contributions
• discounts on loans and phone service
• Medical, dental and vision on your first day!
• Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• 3% contribution from MSGCU to 401(k) for those at least 21 years old
• 100% match for the next 7% contributed to 401(k) for those at least 21 years old
• 12 paid holidays
• up to 120 hours of PTO your first year of service (pro-rated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree