Real Estate Lending (Mortgage) Analyst

Michigan Schools and Government Credit Union • Troy, MI

1d • Hybrid

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Real Estate Lending (Mortgage) Analyst to administer, configure, maintain, and support real estate lending systems. This role ensures reliable and efficient day-to-day operations by providing technical support, system configuration, testing, troubleshooting, and user administration. The analyst will maintain system integrity, data accuracy, compliance, and operational effectiveness, serving as the subject matter expert for real estate lending systems and supporting system enhancements, implementations, and projects.

Requirements

• 3 years of real estate lending end-to-end analysis experience, including: Requirements gathering and documentation, Data analytics and planning, Systems coordination and process improvements
• Strong knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
• Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder and all types of business rules.
• Strong understanding of loan lifecycle.

Nice To Haves

• Associates degree in Business Administration, Computer Science, or related field preferred.
• Certification in Encompass Administration, ICE Developer Connect Certification preferred.
• Experience using Encompass and its interfaces, VB.net, C#, FICS Mortgage Servicer, Symitar, MS Visio, MS Excel, or SQL preferred.

Responsibilities

• Monitors real estate lending system performance, workflows, and data integrity to support efficient day-to-day operations and a positive member experience.
• Maintains system documentation, administrative procedures, and configuration settings.
• Supports implementation of approved system enhancements and process improvements.
• Stays current on industry advances, system administration guidelines, and regulatory requirements to support operational effectiveness and system stability.
• Identifies system issues, operational inefficiencies, and enhancement opportunities and escalates as appropriate.
• Administers real estate lending systems, business intelligence analytics, third party vendors, and affiliated services to an efficient, scalable, and effective lending environment that supports a modern digital mortgage experience.
• Administers user profiles, security permissions, business rules, workflow progression, regulatory compliance updates, document generation libraries, custom loan documents, and eFolder settings.
• Monitors vendor integrations and interfaces to ensure proper functionality and coordinates issue resolution with vendors, IT, and business partners.
• Supports system upgrades, releases, testing, deployment activities, and end user training by preparing documentation, executing test plans, and validating system functionality.
• Creates, maintains, and distributes recurring and ad-hoc reports that support business needs, decision making, and operational efficiency.
• Monitors reporting accuracy, data integrity, system-generated outputs to ensure reliability of information.
• Maintains scheduled reporting processes and support automation activities within real estate lending systems.
• Assists business stakeholders with reporting request, data validation, and troubleshooting related reporting issues.
• Supports corporate projects involving real estate lending systems, system enhancements, and operational process improvements.
• Assists with gathering business needs, documenting system requirements, executing test plans, and supporting implementation activities.
• Maintains documentation related to system changes, configurations, and procedures.
• Supports compliance with applicable regulations, internal controls, and organizational standards by monitoring system activities, identifying potential issues, and escalating potential risks or concerns to appropriate stakeholders.
• Assists with user acceptance testing, issue resolution, and post-implementation support activities.

Benefits

• Generous health benefits
• Vacation time
• Retirement plan contributions
• Discounts on loans
• Discounts on phone service
• Medical, dental and vision on your first day!
• Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• 3% contribution from MSGCU to 401(k) for those at least 21 years old
• 100% match for the next 7% contributed to 401(k) for those at least 21 years old
• 12 paid holidays
• Up to 120 hours of PTO your first year of service (pro-rated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree