Real Estate & Customer Experience Manager

Prologis•Houston, TX

5d•Onsite

About The Position

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. This role is for a Real Estate and Customer Experience Manager in the Houston Market, part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers. The customer base is diverse, and the role involves working with major players in e-commerce logistics and warehouse operations.

Requirements

5+ years of industrial/commercial real estate or equivalent experience preferred.
A valid driver’s license is required with the ability to travel to multiple properties.
Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.
Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team.
Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders.
Strong mathematical and analytical skills.
Experience with property transitions, portfolio acquisitions or company mergers.
Strong organizational and time management skills, with the capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.
Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
Proficient in lease analysis and lease administration skills.
Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Nice To Haves

Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.
Candidate will demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
Exercises sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities.
Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.
Coordinate vendor activities, communicate expectations, monitor performance, and hold vendors accountable to Prologis standards for safety, quality, responsiveness, and customer service.
Demonstrate ownership by proactively identifying issues, effectively prioritizing competing demands, following through on commitments, and driving timely resolution.
Anticipate customer needs to provide proactive solutions.
Identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
Own and maintain strong, long-term relationships with a portfolio of customers.
Use technical tools (e.g., Salesforce) to gather data/metrics and develop customer insights.
Process data and complete recurring variance reports.

Benefits

Healthcare insurance
Dental insurance
Vision insurance
Generous PTO with a starting accrual of 22 days a year
Paid holidays
Paid volunteer time
401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
Wellness benefits
Financial benefits
Work/lifestyle-specific benefits