Property Manager (Real Estate & Customer Experience Manager)
About The Position
The Real Estate & Customer Experience Manager is part of the Customer Experience Team supporting approximately 12.5 million square feet of industrial buildings in the West Atlanta market. The role manages customer relationships across a diverse portfolio, including customers in e-commerce, logistics, and warehouse operations, while helping maintain safe, well-managed properties and a high-quality customer experience. This position works within a local office of approximately 25 team members and partners with customers, vendors, and internal stakeholders to address property needs, financial performance, and service delivery. The role also identifies opportunities to connect customer needs with Prologis value-added products and services.
Requirements
- 5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
- Valid driver’s license with the ability to travel to multiple properties.
- Must have a current Real Estate sales license in the State of Georgia or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.
- Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
- Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
- Ability to work extended hours when required and be on call for emergencies.
Nice To Haves
- Experience with property transitions, portfolio acquisitions, or company mergers.
- Experience with budgeting cycles and CAM reconciliation processes.
- Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
- Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.
Responsibilities
- Manage customer relationships by communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
- Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
- Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
- Use technical and CRM tools, such as Salesforce, to gather data, monitor performance metrics, and develop customer insights.
- Analyze and administer leases to support accurate interpretation and execution of lease obligations.
- Negotiate and manage competitively bid service agreements to support safe and well-maintained properties.
- Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.
Benefits
- healthcare
- dental
- vision insurance
- wellness programs
- financial benefits
- work/lifestyle-specific benefits
- 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
- generous PTO with a starting accrual of 22 days a year
- paid holidays
- volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
