Property Administrator (Real Estate & Customer Experience Coordinator), Dallas

Prologis•Dallas, TX

2d•$60,000 - $70,000•Onsite

About The Position

As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to our customers in the Dallas market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations as well as small shop operations.

Requirements

Requires a High School Diploma or General Education Degree (GED).
1+ years of experience in administrative role, customer service, real estate or related field.
Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
Good mathematical and analytical skills.
Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
Positive, proactive work ethic and attention to detail.
Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Nice To Haves

Experience coding accounts payable; General Ledger (GL) review; rent collection and ledger management preferred.
Valid driver’s license and the ability to travel to multiple properties.
Knowledge of CRM systems as Yardi, salesforce
Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
Candidate will demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

Provide operational and communications support to enable the CET to dedicate more time to meeting their customers’ needs.
Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
Coordinate and maintain vendor contracts and payments. Prepare annual payment schedules for tenant distribution.
Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
Review monthly rent charges & enter work order tickets and process accounts payable in various programs.
Work with property managers (Real Estate & Customer Experience Mgrs), maintenance technicians, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.