Property Manager (Real Estate & Customer Experience Manager)

Prologis • Laurel, NJ

3d • Onsite

About The Position

The Real Estate & Customer Experience Manager is part of the Customer Experience Team supporting approximately 11 million square feet of industrial buildings in the Monroe/Cranbury market. The role manages customer relationships across a diverse portfolio, including customers in e-commerce, logistics, and warehouse operations, while helping maintain safe, well-managed properties and a responsive customer experience. This position works with a local team of approximately 13 employees and partners with customers, vendors, and internal stakeholders to address property operations, lease obligations, financial performance, and service needs. The role also identifies opportunities to connect customer needs with Prologis value-added products and services.

Requirements

• Valid driver's license with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of New Jersey or be able to obtain a license within six months of commencing employment.
• Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines.
• Ability to adapt to changing priorities and support new company initiatives.
• Ability to work extended hours when required and be on call for emergencies.

Nice To Haves

• 5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
• Experience with property transitions, portfolio acquisitions, or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes.
• Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
• Exercises sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

• Manage customer relationships by clearly communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, including Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe, well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Benefits

• Healthcare insurance for employees and eligible dependents
• Dental insurance for employees and eligible dependents
• Vision insurance for employees and eligible dependents
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
• Generous PTO with a starting accrual of 22 days a year
• Paid holidays
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed