Real Estate Coordinator - US Based Remote

Anywhere

7h•Remote

About The Position

Compass International Holdings (formerly Anywhere Real Estate) is the leading and most integrated provider of residential real estate services in the United States. Through our Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty. Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years. We are seeking qualified candidates for our Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States. Mountain, Central or Pacific Time Zone is preferred.

Requirements

2-3 years customer service; (retail, financial services, or call center)
High school diploma required
Bilingual English-Spanish speakers preferred
Real estate knowledge preferred (home purchase, sale, or mortgage)
Strong interpersonal, verbal, and written communication skills
Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.
Strong attention to detail
Planning and organization skills; ability to multi-task in a fast-paced environment
Ability to relate to a customer in a professional and courteous manner
Regular and consistent attendance/punctuality
Embraces diversity and inclusion

Nice To Haves

some college preferred

Responsibilities

Maintain a caseload of 375-600 files
Ability to manage multiple clients and diverse program details within a caseload
Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
Educate new customers on program benefits and program reward eligibility
Manage escalations with professionalism and poise
Identify real estate needs for each customer and tailor the best solution to meet their needs
Act as an advocate to support the customer throughout their real estate transaction
Function as a liaison between the customer and real estate agent to ensure excellent service
Appropriately handle high volume of calls, emails, and texts per day
Ensure proactive follow-up with customers at key touchpoints in their journey
Adhere to specific call flow process according to policy-varies from client to client
Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
Provide & facilitate cross-selling of mortgage and ancillary services as needed