RCS Senior Specialist - Evenings

IU Health • Indianapolis, IN

1d • Remote

About The Position

The RCS Senior Specialist serves as a key operational support resource for the Switchboard team. The role provides customer service while supporting efficient call handling, on-call management, and communication across the organization. It assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain 24/7 operations.

The schedule is Monday through Friday, 3:30 p.m. to 11:00 p.m., with rotating weekends, for 40 hours per week. A remote schedule is possible, but the employee must be able to attend onsite trainings, meetings, and events as needed.

Requirements

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Understanding of medical record requirements, regulations, and policies.
• Strong interpersonal, problem-solving, and analytical skills.
• Effective written and verbal communication skills in individual and group settings.
• Ability to prioritize and process multiple tasks at once.
• Ability to meet objectives and standards.
• Knowledge of personal computers and various word-processing and database software.
• Ability to attend onsite trainings, meetings, and events as needed.

Nice To Haves

• Experience with healthcare, call center, or switchboard operations is preferred.
• Five years of Revenue Cycle experience is preferred.

Responsibilities

• Support the Switchboard team’s call handling, on-call management, and organizational communication.
• Assist with training and quality monitoring.
• Coordinate workflows and provide real-time operational support to help maintain 24/7 operations.
• Provide customer service and collaborate with peers and leadership teams.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed