RCS Senior Specialist - Evenings
About The Position
The RCS Senior Specialist serves as an operational support resource for the Switchboard team. The role provides customer service while supporting efficient call handling, on-call management, and communication across the organization. It assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain 24/7 operations. The position requires understanding medical record requirements, regulations, and policies, along with strong interpersonal, problem-solving, analytical, communication, and multitasking skills. The schedule is Monday through Friday, 3:30 p.m. to 11 p.m., with rotating weekends, for 40 hours per week. A remote schedule is available, but the employee must be able to attend onsite trainings, meetings, and events as needed.
Requirements
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment and prioritize and process multiple tasks.
- Attention to detail and problem-solving skills.
- Ability to collaborate effectively with peers and leadership teams.
- Understanding of medical record requirements, regulations, and policies.
- High level of interpersonal, problem-solving, and analytical skills.
- Effective written and verbal communication skills in individual and group settings.
- Ability to meet objectives and standards.
- Knowledge of personal computers and various word-processing and database software.
- Ability to attend onsite trainings, meetings, and events as needed.
Nice To Haves
- Experience with healthcare, call center, or switchboard operations.
- Five years of Revenue Cycle experience.
Responsibilities
- Support the Switchboard team with efficient call handling, on-call management, and organizational communication.
- Assist with training and quality monitoring.
- Coordinate workflows and provide real-time operational support.
- Help maintain seamless 24/7 operations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
