RCS Senior Associate

Indiana University Health System • Indianapolis, IN

1d

About The Position

This position delivers customer-facing services within Revenue Cycle System Services. Responsibilities may include scheduling, registration, insurance verification, prior authorization, financial counseling and individual solutions, cashiering, release of information, and customer service. The role handles tasks of higher complexity than those assigned to an RCS Associate and is held to higher productivity and quality standards. The position must meet and maintain productivity standards and adhere to departmental productivity, quality, and service standards in support of operational goals.

The schedule is Monday through Friday, 40 hours per week, between 8 a.m. and 7 p.m. The role begins with a 30-day onsite training period at the Revenue Cycle Shadeland office in Indianapolis. A hybrid or remote schedule may be available afterward. Wi-Fi must comply with the company's virtual/Wi-Fi policy.

Requirements

• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.
• Must meet and maintain productivity standards.
• Wi-Fi must adhere to the company's virtual/Wi-Fi policy.

Nice To Haves

• At least one year of experience in hospital or physician Revenue Cycle is strongly preferred.
• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

Responsibilities

• Handle inbound and outbound calls.
• Load insurance information.
• Take patient payments.
• Set up payment arrangements.
• Provide customer-facing Revenue Cycle System Services, which may include scheduling, registration, insurance verification, prior authorization, financial counseling and individual solutions, cashiering, release of information, and customer service.
• Meet departmental productivity, quality, and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed