RCS Associate

IU Health • Indianapolis, IN

9d • Hybrid

About The Position

The RCS Operator serves as a vital part of the Switchboard team, providing customer service by answering and routing calls and assisting patients, staff, physicians, and external facilities. The role accurately manages call requests, paging activities, on-call inquiries, and emergency communications while maintaining a professional and compassionate experience for callers. Duties include handling patient-related calls, using on-call resources, archiving pages, supporting code line activities, and collaborating with team members to support seamless 24/7 operations.

The position is full-time, 40 hours per week, on the evening shift with rotating weekends. Training is onsite at the Revenue Cycle Shadeland office in Indianapolis, Indiana. A hybrid or remote schedule may be available, but the employee must be able to attend onsite training, meetings, and events as needed.

Requirements

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Problem-solving and critical-thinking skills.
• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.

Nice To Haves

• At least one year of experience in hospital or physician Revenue Cycle is strongly preferred.

Responsibilities

• Answer and route calls and assist patients, staff, physicians, and external facilities.
• Accurately manage call requests, paging activities, on-call inquiries, and emergency communications.
• Handle patient-related calls and use on-call resources.
• Archive pages and support code line activities.
• Collaborate with team members to support seamless 24/7 operations.
• Provide a professional and compassionate experience for every caller.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed