RCS Senior Associate

IU Health • Indianapolis, IN

2d

About The Position

This position delivers customer-facing services within Revenue Cycle System Services. Duties may include scheduling, registration, insurance verification, prior authorization, financial counseling and individual solutions, cashiering, release of information, and customer service. The role supports operational goals by meeting departmental productivity, quality, and service standards. It handles tasks of greater complexity than those assigned to an RCS Associate and is held to higher productivity and quality standards.

The schedule is Monday through Friday, 40 hours per week, with work scheduled between 8 a.m. and 7 p.m. A hybrid or remote schedule may be available after 30 days of onsite training at the Revenue Cycle Shadeland office in Indianapolis. Employees must meet and maintain productivity standards, and home Wi-Fi must comply with the company’s virtual/Wi-Fi policy.

Requirements

• For employees serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
• Working knowledge of patient registration and financial clearance.
• A high level of interpersonal and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.
• Must meet and maintain productivity standards.
• Wi-Fi must adhere to the company's virtual/Wi-Fi policy.

Nice To Haves

• At least one year of experience in hospital or physician Revenue Cycle is strongly preferred.

Responsibilities

• Handle inbound and outbound calls.
• Load insurance.
• Take patient payments.
• Set up payment arrangements.
• Deliver customer-facing services that may include scheduling, registration, insurance verification, prior authorization, financial counseling or individual solutions, cashiering, release of information, and customer service.
• Meet departmental productivity, quality, and service standards in support of operational goals.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed