RCS Senior Associate - Financial Navigation

Indiana University Health System • Indianapolis, IN

10d • Onsite

About The Position

The RCS Senior Associate - Financial Navigation serves as a key member of University Hospital’s Patient Financial Services/Revenue Cycle team. The position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services. The Financial Counselor balances compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the hospital, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

This is an onsite, full-time position with Monday–Friday schedule options of 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., or 12:00 p.m.–8:30 p.m.

Requirements

• Customer service experience.
• Medicaid experience.
• Registration or hospital experience.
• High school diploma/GED or equivalent years of experience.
• 2–4 years of relevant experience.
• Must obtain a current Indiana State Navigator license within 30 to 45 days of hire; licensure is not required at the time of hire.

Responsibilities

• Screen uninsured and underinsured patients for federally funded programs.
• Work directly with patients and families to identify financial needs and verify coverage.
• Assess potential financial assistance options and establish payment arrangements.
• Help resolve financial barriers associated with healthcare services.
• Prioritize multiple cases and handle sensitive financial conversations.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.
• Support account resolution and revenue-cycle practices while providing compassionate patient interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED