RCS Senior Associate - Financial Navigation
About The Position
RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within Riley Hospital. The position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services. The Financial Counselor balances compassionate patient interaction with effective account resolution and revenue-cycle practices. Working within Riley Hospital, the counselor must be comfortable in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.
Requirements
- Customer service experience.
- Medicaid experience.
- Registration or hospital experience.
- High school diploma, GED, or equivalent years of experience.
- 2–4 years of relevant experience.
- Must obtain a current Indiana State Navigator license within 30 to 45 days of hire; licensure is not required at the time of hire.
Responsibilities
- Screen uninsured and under-insured patients for federally funded programs.
- Work with patients and families to identify financial needs and verify coverage.
- Assess potential financial assistance options and establish payment arrangements.
- Help resolve financial barriers associated with healthcare services.
- Prioritize multiple cases and handle sensitive financial conversations.
- Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
