RCS Senior Associate - Financial Navigation

IU Health • Indianapolis, IN

11d • Onsite

About The Position

The RCS Senior Associate - Financial Navigation serves on the Patient Financial Services/Revenue Cycle team within the Riley Emergency Department. The position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor balances compassionate patient interactions with account resolution and revenue-cycle practices. In the fast-paced Emergency Department, the role requires prioritizing multiple cases, handling sensitive financial conversations, and collaborating with clinical, registration, social work, case management, and revenue-cycle teams. The position is onsite at Riley Hospital, full-time at 40 hours per week, with a schedule of either 11 a.m.–7:30 p.m. or 12 p.m.–8:30 p.m.

Requirements

• Customer service experience.
• Medicaid experience.
• Registration or hospital experience.
• High school diploma/GED or equivalent years of experience.
• 2–4 years of relevant experience.
• Must obtain a current Indiana State Navigator license within 30 to 45 days of hire; licensure is not required at the time of hire.

Responsibilities

• Screen uninsured and underinsured patients for federally funded programs.
• Work directly with patients and families to identify financial needs and verify coverage.
• Assess potential financial assistance options and establish payment arrangements.
• Help resolve financial barriers associated with healthcare services.
• Prioritize multiple cases and handle sensitive financial conversations.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED