RCS Senior Associate - Financial Navigation

Indiana University Health System • Indianapolis, IN

10d • Onsite

About The Position

The RCS Senior Associate - Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the Methodist Emergency Department. The position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services. The Financial Counselor balances compassionate patient interaction with effective account resolution and revenue-cycle practices. In the fast-paced Emergency Department, the counselor prioritizes multiple cases, handles sensitive financial conversations, and collaborates with clinical, registration, social work, case management, and revenue-cycle teams. The position is onsite at Methodist Hospital and works full-time Monday through Friday, with one of the following schedules: 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., or 12:00 p.m.–8:30 p.m. An Indiana State Navigator license must be obtained within 30 to 45 days of hire; it is not required at the time of hire.

Requirements

• Customer service experience or skills.
• Medicaid experience.
• Registration or hospital experience.
• High school diploma, GED, or equivalent years of experience.
• Requires 2–4 years of relevant experience.
• Must obtain a current Indiana State Navigator license within 30 to 45 days of hire; the license is not required at the time of hire.

Responsibilities

• Screen uninsured and underinsured patients for federally funded programs.
• Work with patients and families to identify financial needs and verify coverage.
• Assess potential financial assistance options and establish payment arrangements.
• Help resolve financial barriers associated with healthcare services.
• Prioritize multiple cases and handle sensitive financial conversations in the Emergency Department.
• Collaborate with clinical, registration, social work, case management, and revenue-cycle teams.
• Balance compassionate patient interaction with effective account resolution and revenue-cycle practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED