RCM Trainer

Terros Health•Phoenix, AZ

5d•Onsite

About The Position

The RCM Trainer develops, delivers, and evaluates comprehensive onboarding and ongoing training programs that support excellence across revenue cycle functions. Serving as a subject matter expert in revenue cycle operations, the trainer collaborates with leadership and other stakeholders to equip staff with the knowledge, skills, and resources needed to meet operational, quality, compliance, and reimbursement goals. The role designs and maintains role-specific learning programs, training materials, job aids, and process documentation, promoting consistency, accuracy, and compliance with payer, regulatory, and organizational requirements. Through education, coaching, and performance monitoring, the trainer helps enhance staff competency, reduce revenue cycle errors, improve financial outcomes, and support continuous learning and accountability.

Requirements

High school diploma or GED required.
At least three years of progressive experience in healthcare revenue cycle operations, including billing, accounts receivable, payment posting, claims management, collections, or FQHC billing.
Working knowledge of healthcare revenue cycle processes, payer requirements, denial management, and reimbursement methodologies.
Strong presentation, facilitation, coaching, and adult-learning skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to develop training materials, instructional guides, and process documentation.
Experience using electronic health records, practice management systems, and patient accounting platforms.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Valid Arizona driver’s license; must be at least 21 years old, have at least three years of driving experience, and meet Terros Health’s driving policy requirements.
Must successfully pass a TB screening and criminal background check.

Nice To Haves

Associate's degree in Healthcare Administration, Business Administration, Education, or a related field.
Experience developing and delivering employee training programs, onboarding initiatives, or educational materials.
NextGen experience.

Responsibilities

Design, develop, implement, and maintain training programs, curricula, job aids, workflows, and educational materials for all phases of the revenue cycle.
Create and facilitate onboarding, continuing education, and role-specific training programs.
Deliver instructor-led, virtual, and one-on-one training for Revenue Cycle Management staff and other departments as needed.
Translate billing, accounts receivable, denial management, payment posting, and payer requirements into clear training materials and standard operating procedures.
Collaborate with Revenue Cycle leadership, Quality Assurance, Compliance, and operational stakeholders to identify training needs and create learning solutions.
Maintain knowledge of payer regulations, HIPAA requirements, FQHC billing practices, and organizational policies so training materials remain current and compliant.
Assess employee performance gaps and provide coaching, refresher training, and corrective education plans.
Support quality assurance and process improvement by reviewing audit findings, communicating trends, and developing training interventions.
Evaluate training effectiveness using key performance indicators such as clean claim rates, first-pass resolution rates, denial trends, productivity metrics, and staff competency assessments.
Serve as a subject matter expert and resource for revenue cycle processes, systems, best practices, and training initiatives.
Promote a culture of learning, accountability, and exceptional customer service.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Three weeks of paid time off in the first year
Paid sick time
10 paid holidays annually
Comprehensive wellness program featuring challenges, activities, and prizes
Employee Assistance Program available to employees and their family members
Trip Reduction Program
Professional growth and career development opportunities, including scholarships, clinical supervision, and continuing education units
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University
Access to the Working Advantage Employee Discount Program, including savings on gym memberships, car rentals, flights, hotels, and movie tickets