RCM Supervisor

Osmind

3d•Remote

About The Position

Osmind is the leading platform purpose-built for interventional psychiatry practices. Revenue Cycle Management is one of our fastest-growing service lines, helping practices get paid correctly and on time for complex billing scenarios. We are building a modern, technology-forward RCM operation and seeking a supervisor to lead the team. The RCM Supervisor is a working, player-coach leader responsible for the day-to-day performance, development, and quality output of our Benefit Verification & Prior Authorization Specialists and our Accounts Receivable Specialists. This is a hands-on role where you will spend meaningful time performing benefit verifications, pushing prior authorizations, chasing complex AR, and modeling best practices for the team. You will report to the Director of Revenue Cycle Management and collaborate with RCM Account Managers, customers, and cross-functional leadership. You will coach, mentor, and develop your team through structured 1-on-1s, live QA, clear standards, and consistent feedback, while also being able to jump in during escalations or represent Osmind on customer calls when needed.

Requirements

Deep expertise in BV, PA, and AR follow-up, with personal experience working complex commercial benefit verifications, prior authorizations, and aged AR through appeals and payer escalations.
Experience directly managing remote or offshore specialists.
A working leader who gets involved in the work.
Proficiency in metrics such as clean claim rate, DSO, denial rate by payer, PA turnaround, VOB accuracy, and AR aging, and the ability to use reports for coaching and answering questions.
Experience with AI tools like Claude, Gemini, or others weekly and the ability to demonstrate specific workflows.
Experience working at a growth-stage company with shifting priorities and evolving tools.
Tech-savvy and curious, learning new software quickly and being excited about technology and change.
Strong communication skills: clear, professional, and confident.
Strong Excel skills.

Nice To Haves

Candid Health experience
Behavioral health or interventional psychiatry billing (TMS, Spravato, ketamine)
Experience with the 'Spravato With Me' portal
Experience ramping a remote or offshore RCM team through a growth phase

Responsibilities

Lead your team as a working supervisor, conducting regular team huddles, weekly 1-on-1s, performance conversations, and coaching to develop specialists into experts, while also performing the work alongside them when necessary.
Serve as an expert in benefit verification, prior authorization, and AR follow-up, particularly with complex cases, and be able to teach these skills to newer specialists and identify quality issues.
Define and uphold quality and productivity standards for BV, PA, and AR, providing clear, timely feedback to help team members understand and achieve excellence.
Develop the team by identifying strengths, addressing growth areas, and creating individualized development plans, and partnering with leadership on hiring, onboarding, and ramp-up.
Support the reporting process by ensuring customers receive necessary reports on time, understand the information, and receive thoughtful answers to their questions.
Occasionally join calls with RCM Account Managers to answer complex billing questions or support escalated issues.
Build and improve processes by writing and maintaining SOPs, payer-specific playbooks, and appeal templates, and identifying bottlenecks and redesigning workflows, including through AI tooling.
Lead AI adoption on the team, bringing use cases and helping the team adopt AI tools like Claude and Gemini in their daily work.