RCM Supervisor - Billing

Vital Care Infusion Services•Birmingham, AL

9h•$48,972 - $61,215

About The Position

The RCM Supervisor plans for and manages specialist positions responsible for patient intake, billing, and collections. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients. The supervisor manages and develops the team, monitors quality and productivity, maintains operating procedures, and helps ensure compliance with applicable policies and payer requirements. The position supervises referral processing, insurance benefit investigations and verifications, prior authorizations, billing, and collections. It also manages schedules and workload allocation to meet service standards and KPIs; resolves escalated complaints; audits transactions and claims activity; and coaches staff to improve performance. A bachelor’s degree in business or equivalent work experience is preferred. The role requires 2–3 years of experience in an infusion setting and at least 3 years of supervisory experience. This is a full-time position with a salary range of $48,972–$61,215.

Requirements

Highly effective communication skills, including listening, understanding, speaking, and writing.
Solid business knowledge and ability to analyze data to identify actions.
Ability to lead by example and build teams; influence, lead, teach, train, counsel, and coach toward organizational goals.
Ability to identify training needs and develop and implement training models to improve results.
Knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Strong customer service and leadership skills; ability to develop a customer-centric culture and promote ownership of the customer and patient experience.
Ability to foster care and compassion for patients while motivating staff to exceed performance objectives.
Ability to collaborate across functional teams and manage projects.
Analytical skills, business acumen, problem-solving ability, and sound professional judgment when analyzing business issues and exploring solutions.
2–3 years of experience in an infusion setting.
At least 3 years of supervisory experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.
Ability to meet the described physical demands, including prolonged sitting, frequent keyboarding, occasional reaching, precise hand and finger movements, and vision suitable for detailed work.

Nice To Haves

Bachelor’s degree in business or equivalent work experience preferred.

Responsibilities

Supervise processing of new patient referrals, insurance benefit investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules, redistribute resources to meet KPIs, track workload distribution, and assess staffing needs.
Serve as an escalation point for franchise partner and patient complaints.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for compliance with quality and productivity expectations and identify opportunities for improvement.
Collaborate with payer and benefit support programs to resolve missing claims reports and member escalations.
Implement customer service standards and train and mentor staff in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as needed.
Provide guidance, training, and skills development in patient insurance billing, collections, benefit investigations, and insurance authorizations; balance workloads and manage schedules.
Audit team transactions for accuracy, appropriate escalation, and compliance; review claims acceptance and rejection reports and correct and resubmit rejected claims as needed.
Interview, select, train, and assign department associates; provide direction and mentoring; develop and communicate individual and department performance metrics.
Evaluate performance and provide counseling, cross-training, and coaching to associates; maintain mutually respectful employer relations.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee Referral Program