RCM Supervisor

LifeStance Health

1d•$61,000 - $73,000•Remote

About The Position

The RCM Supervisor is responsible for supervising and leading Revenue Cycle Management staff, including staff training, performance monitoring, and RCM operations. The supervisor maintains a work environment that supports communication, morale, engagement, and team-member growth. This is a remote position; the employee may be located in any state where LifeStance is located. The role oversees day-to-day staff performance and operational efficiency, addresses issues and escalations, and supports team members in developing their skills. Compensation is $61,000–$73,000 annually, with potential bonus.

Requirements

High school diploma or GED equivalent.
At least 4 years of experience in medical billing or RCM.
Supervisory experience or demonstrated leadership.
Advanced knowledge of UB-04, EOB interpretation, accounts receivable, CPT, and ICD-9 codes.
Excellent working knowledge of RCM operations, with a focus on outpatient mental health and commercial payors, including Medicare regulations and compliance and HIPAA.
Proficiency with the Microsoft Office suite, with intermediate to advanced Excel and Word skills.
Clear, effective, and accurate verbal and written communication skills.
Organizational and prioritization skills sufficient to manage multiple concurrent initiatives.
Handle protected health information and patient-identifiable data with discretion and confidentiality.
Legally authorized to be employed in the United States.
Demonstrated awareness, inclusivity, sensitivity, humility, and experience working with people from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.

Responsibilities

Supervise and lead RCM staff, including overseeing RCM performance-management metrics.
Complete monthly quality evaluations and monitor staff scheduling and adherence to time and attendance protocols.
Oversee RCM operations, including workload balance, efficiency, reduction of rework, and cost reduction.
Identify issues promptly, develop action plans to mitigate or resolve them, and escalate as needed.
Train, develop, motivate, and assist team members in building their skills, knowledge, and attitude.
Maintain a work environment that supports communication, morale, engagement, and team-member growth; identify performance deficiencies and opportunities and implement action plans.
Respond timely to requests from staff, leadership, and centers, including emails, messages, phone calls, issues, escalations, and account research and resolution; complete accounts referred to the Supervisor on time.
Attend or hold meetings as assigned and ensure appropriate documentation of agendas and notes.