RCM Supervisor - Billing

Vital Care Infusion Services•Tucson, AZ

9h•$48,972 - $61,215

About The Position

The RCM Supervisor - Billing plans for and manages Specialist functions involving initial intake, billing, and collections. The role fosters outstanding customer service in interactions with franchise partners, payers, and patients. The supervisor oversees staff and workflows, ensures quality and compliance, supports team development, and works to meet service and performance expectations.

Requirements

2–3 years of experience in an infusion setting.
At least 3 years of supervisor experience.
Knowledge of Vital Care systems, including CareTend and the RCM Portal.
Knowledge of payer compliance.
Highly effective communication skills, including listening, understanding, speaking, and writing.
Business knowledge and the ability to analyze data and determine actions.
Leadership and team-building skills, including the ability to influence, teach, train, counsel, and coach.
Ability to identify training requirements and develop and implement training models.
Knowledge of current pharmacy applications and Microsoft Office, including strong Excel proficiency.
Customer service and leadership skills to foster a customer-centric culture and ownership of the customer and patient experience.
Ability to work collaboratively across functional teams and manage projects.
Analytical and problem-solving skills, business acumen, and sound professional judgment.

Nice To Haves

Bachelor’s degree in business or equivalent work experience preferred.

Responsibilities

Supervise processing of new patient referrals, insurance benefits investigations and verifications, prior authorizations, billing, and collections.
Manage Reimbursement Specialist schedules, allocate resources to meet KPIs, track workload distribution, and assess staffing needs.
Resolve escalated franchise partner and patient complaints.
Implement, communicate, and maintain operating procedures for functional areas, quality, compliance, and performance expectations.
Monitor team results for quality and productivity compliance and identify opportunities for improvement.
Collaborate with Payor/Benefit support programs to resolve missing claims reports and member escalations.
Establish customer service standards and train and mentor staff in customer service and collection techniques.
Reconcile reimbursement checks against claims for some programs, as needed.
Guide, train, and develop Reimbursement Specialists in patient insurance billing, collections, benefit investigation, and insurance authorizations; balance workloads and schedules according to demand and service standards.
Audit team transactions for accuracy, appropriate escalation, and compliance; identify training needs; review claims acceptance and rejection reports; and take steps to correct and resubmit rejected claims.
Interview, select, train, and assign department associates; provide direction and mentoring; and develop and communicate individual and departmental performance metrics.
Evaluate performance and provide counseling, cross-training, and coaching to associates while maintaining mutually respectful employer relations.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee Referral Program