EverHealth - RCM Service Manager (Remote, US)

EverCommerce

2d • $50,000 - $60,000 • Remote

About The Position

At EverHealth, our mission is to empower medical practices of all sizes with technology and services that make healthcare more informed, personalized, efficient, and adaptable. We support providers nationwide through innovative software and Revenue Cycle Management solutions that help practices thrive financially while focusing on patient care. We are seeking an experienced and client-focused RCM Service Manager to join our Revenue Cycle Management team. This role serves as the primary relationship owner for assigned clients and is accountable for overall client health, operational performance, revenue cycle outcomes, and service satisfaction. The RCM Service Manager partners closely with internal billing, claims, coding, vendor, and operations teams to ensure timely and accurate revenue cycle execution. This individual will lead strategic client conversations, monitor key performance indicators, identify risks, drive corrective action plans, and deliver an exceptional client experience. This is a highly visible role requiring strong leadership, analytical skills, operational expertise, and the ability to build trusted client partnerships.

Requirements

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations.
• Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred.
• Strong client-facing experience with ability to manage relationships and escalations.
• Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations.
• Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations.
• Excellent analytical, organizational, and problem-solving skills.

Nice To Haves

• Advanced Microsoft Excel skills including formulas, pivot tables, lookups, conditional formatting, and data analysis.
• Experience with EHR / PM systems and healthcare technology platforms.
• Experience using Salesforce, Zoom, and Google.
• Strong project management and follow-through skills.
• Data-driven mindset with strong business acumen.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Serve as the primary point of contact for assigned RCM clients.
• Lead recurring client meetings focused on performance, trends, action plans, and overall account health.
• Build trusted relationships through proactive communication, responsiveness, and strategic guidance.
• Manage escalations professionally and drive timely resolution.
• Support client renewals, plan changes, provider adds/removals, and other account transitions.
• Own clinic revenue cycle KPI performance, including but not limited to: Days in Accounts Receivable, AR Aging >90 Days, Clean Claim Rate, Denial Rate, First Pass Resolution / Payment Rate, Collection Performance.
• Identify root causes impacting financial performance and recommend solutions.
• Develop action plans to improve collections, reduce aging, and optimize workflows.
• Monitor payer trends, reimbursement patterns, denials, and operational risks.
• Partner with claims, billing, coding, posting, and vendor teams to ensure execution is timely, accurate, and aligned to client goals.
• Coordinate internal stakeholders to resolve blockers and improve workflows.
• Ensure system configurations and billing parameters support accurate claim submission and payment maximization.
• Maintain strong awareness of clearinghouse operations, eligibility workflows, claim status tools, and payer processes.
• Prepare and present monthly and quarterly business reviews to clients.
• Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards.
• Provide executive summaries and recommendations to leadership as needed.
• Support development of new reporting tools, dashboards, and operational insights.
• Ensure adherence to HIPAA privacy and security standards.
• Maintain awareness of Medicare, payer, and revenue cycle regulatory changes.
• Document workflows, protocols, and best practices for internal consistency and scalability.
• Participate in ongoing training and professional development.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed