RCM Manager

Overjet • Boston, MA

1d • Hybrid

About The Position

Overjet is the world-leader in dental AI, and thousands of dental providers and insurers rely on their platform to deliver the best possible care. They are looking for talented people to fulfill their mission to improve oral health for all. Overjet is a place where builders become leaders, and everyone is encouraged to create new products, partnerships, content, and advance AI technology. As Overjet grows rapidly, so will its employees, offering an accelerated career path.

The RCM Manager will be a results-driven and operationally sharp individual responsible for growing and activating Overjet's Revenue Cycle Management product across their existing customer base. This role is pivotal at the intersection of sales and customer success, involving participation in sales conversations, identification of upsell opportunities, and ownership of the entire activation journey from contract signing through to a trained, live practice.

Requirements

• Bachelor's degree or extensive equivalent experience
• 3+ years of experience in customer success, implementation, or revenue cycle management in a B2B SaaS or healthcare technology environment
• Demonstrated experience with upsells, expansions, or consultative sales motions
• Excellent communication and interpersonal skills, with confidence presenting on sales calls and executive conversations
• Strong organizational skills and ability to manage multiple activations simultaneously
• Excitement to learn about artificial intelligence, dentistry, and the evolving RCM landscape
• Strong work ethic and hustle to drive results in a high-growth startup environment

Nice To Haves

• Familiarity with dental or medical billing, RCM workflows, or insurance processes strongly preferred

Responsibilities

• Join sales calls and demos where RCM is part of the conversation, acting as the subject matter expert and helping prospects understand the value of Overjet's RCM offering
• Partner with existing Overjet accounts to identify and execute RCM upsell opportunities, building relationships with dental office and central office leadership
• Own the full RCM activation lifecycle, including onboarding, implementation, and training for newly converted accounts
• Develop and refine scalable activation processes that minimize time-to-value and set practices up for long-term RCM success
• Conduct regular check-ins with accounts post-activation to ensure strong utilization, satisfaction, and readiness for expansion
• Collaborate closely with the Sales, Product, and Customer Success teams to surface customer feedback and improve the RCM experience
• Achieve individual metrics and KPIs across pipeline contribution, activation speed, and post-launch engagement
• Employ the total office concept, ensuring every relevant member of the dental office staff — from front desk to billing — is engaged and trained on RCM workflows

Benefits

• Competitive Compensation and Equity
• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level