EverHealth - Implementation Specialist II (Remote, US)
About The Position
At EverCommerce, we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We are looking for an Implementation Specialist to focus on our DrChrono or CollaborateMD products. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come.
Requirements
- An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
- At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
- Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
- Strong bedside-like manner: can patiently support others through a first-time experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
- Must be eligible to work without sponsorship to qualify for this position
Responsibilities
- Host webinar training sessions joined by multiple customer stakeholders
- Serve as your customer’s main point of contact for a 60-90-day period
- Manage the overall implementation project to ensure on-time delivery
- Provide consultancy to both new and existing customers on best practices in using our software
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage 15-35 customer projects simultaneously
- Become a product specialist to others within the organization
- Be a solution provider! We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs
Benefits
- Flexibility to work where/how you want within the United States – in-office, remote, or hybrid
- Day 1 access to robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
