Implementation Specialist II

ADP • Augusta, GA

6d

About The Position

As an Implementation Specialist, you will onboard new clients and get them comfortable using ADP's products and services, ensuring they exceed client expectations. ADP provides award-winning training programs and world-class service guidelines to support your growth. This role offers career advancement opportunities within an inclusive environment that fosters collaboration and belonging.

Requirements

• At least three years of experience working in a client service/customer service environment.
• At least one year of business consulting experience.
• Proficiency in Microsoft Office products (Excel, Word, Outlook, etc.).
• Ability to work on multiple time-sensitive follow-ups/projects simultaneously.
• Ability to communicate clearly and concisely.

Nice To Haves

• Equivalent combination of education and experience.
• FPC, CPP preferred.
• Previous experience working with clients in a fast-paced, highly complex, deadline-oriented service environment.
• Prior payroll knowledge and/or experience.
• Ability to communicate in a constructive and collaborative manner by speaking, listening, and writing effectively.
• Ability to build effective internal and external client relationships and demonstrate professionalism and urgency when responding to client requests.
• Effectively probe for the purpose of understanding client need(s).
• Effective analytical/problem-solving skills.
• Ability to understand diverse situations and educate clients on use of ADP systems and products.
• Ability to maintain effectiveness when experiencing any changes in work responsibilities or environment.
• Able to adjust effectively to work within new work structures, processes, requirements, or cultures including multi-product support to consistently deliver quality service.
• Create promoters of ADP with each interaction and drive improvements in client retention based on client feedback.
• Taking responsibility for customer satisfaction and loyalty.
• Ability to consistently follow processes and procedures.
• Understanding of ADP business/strategy/goals to be able to produce innovative ideas/solutions which drives increased utilization in new products and services.
• Proficiency and utilization of ADP specific systems.
• Ability to mentor, coach, and provide guidance to peers.
• Support manager and add to bench strength.
• Understands how individual actions/results impact business financials.

Responsibilities

• Consult with Clients to Deliver a Comprehensive ADP Solution by partnering with clients to understand their business and related needs, and guiding them towards the best solution.
• Implement ADP Technologies by analyzing existing systems, interface requirements, and business processes, and incorporating new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally by interacting and collaborating with ADP associates in sales and customer service, and exchanging routine information with client project teams regarding priorities, timeliness, and issues.
• Multi-Task - Communicate effectively, managing multiple time-sensitive follow-ups/projects simultaneously, clearly and concisely sharing essential information, and utilizing Microsoft Office products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree