RCI Supervisor I/II

Texas Health & Human Services Commission • Austin, TX

7d • $5,542 - $8,886 • Onsite

About The Position

The Residential Child Care Investigations (RCCI) Supervisor, under the direction of the Residential Program Administrator, performs advanced supervisory and consultative work managing a unit of investigators. The unit investigates allegations of abuse, neglect, and exploitation in residential childcare facilities, child placing agencies, and foster and adoptive homes. The supervisor supports investigators in enforcing relevant Texas Family Code, Texas Human Resource Code, and Texas Administrative Code requirements and following the Child Care Investigations Handbook. The role ensures quality assurance and best-practice standards, supports staff professional development, and works with DFPS staff, other state agencies, operations staff, external stakeholders, legal personnel, and provider organizations. The position works under minimal supervision, with considerable latitude for initiative and independent judgment.

The supervisor oversees day-to-day unit operations, monitors caseloads and unit performance, consults on investigation issues, reviews evidence and casework decisions, and evaluates risks to children. The position interprets and implements policy and procedures; provides technical assistance; develops, coaches, trains, and evaluates staff; and coordinates with the Health and Human Services Regulatory Division, Special Investigators, and law enforcement. Other duties include community presentations and engagement, participation in policy workgroups, and possible court testimony.

This is a full-time, regular, exempt position with a day shift. It is not eligible for telework and may require travel up to 40%, including out-of-town and overnight travel. The role may require work hours outside 8 a.m. to 5 p.m., Monday through Friday. The listed monthly salary range is $5,541.67–$8,886.16. The job is located in Austin, with other listed locations including Bastrop, Brenham, Bryan, Caldwell, Centerville, Giddings, Lockhart, Madisonville, and San Marcos.

Requirements

• For Child Protective Services Supervisor I: bachelor's degree from an accredited college or university and two years of full-time experience in Child Protective Services or child placement services in a public social services agency; or 60 accredited college credit hours and four years of CPI/CPS casework experience; or 90 accredited college credit hours and three and a half years of CPI/CPS casework experience; or current employment as a Child Protective Services Supervisor I in Family and Protective Services.
• For Child Protective Services Supervisor II: completion of Phase I Child Protective Services Specialist Certification and Child Protective Services Supervisor Certification; or current employment as a Child Protective Services Supervisor II in Family and Protective Services; or current employment in a Family and Protective Services management position in the Child Protective Services program above the Supervisor level with prior experience as a CPS Supervisor; or previous employment as a Child Protective Services Supervisor II.
• Knowledge and/or experience in childcare regulation, investigations, or child protective services.
• Knowledge of rules, laws, and regulations related to regulated childcare and abuse, neglect, and exploitation.
• Knowledge of investigative principles, techniques, and procedures, and rules of evidence.
• Knowledge of child development principles and theories, and agency policies and procedures.
• Effective verbal and written communication skills and the ability to establish and maintain productive internal and external working relationships.
• Ability to manage hostility and resistance to investigations professionally and non-defensively.
• Ability to gather, assemble, correlate, and analyze facts, and to prepare or oversee clear and concise investigative reports.
• Ability to prioritize and manage multiple responsibilities; plan, direct, and assign work; and supervise others.
• Ability to operate standard office equipment and computer word-processing and email software, and learn CCI software applications.
• Ability to appropriately handle sensitive and confidential information.
• Ability to respond respectfully and effectively to people of diverse cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths or religions, recognizing and affirming the worth of individuals and communities.
• Ability to work hours outside 8 a.m. to 5 p.m., Monday through Friday, and travel, sometimes out of town and overnight.
• Ability to develop and maintain effective working relationships with Child Care Investigations staff, the Health and Human Services Regulatory Division, Child Protective Services, the public, and medical, legal, educational, and other community resources.
• Reliable motor vehicle, acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record and license is required.
• Must pass a fingerprint background check before hire; selected applicants must also pass a background check and, if applicable, a driver's record check.
• Must comply with applicable state cybersecurity and communications-system usage policies and complete related training.
• Must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible electronic information resources.

Nice To Haves

• Prior experience in supervision, management, or project management.

Responsibilities

• Oversee day-to-day unit operations and service delivery, including monitoring caseloads, consulting with staff on investigation issues, conducting unit meetings, and managing personnel matters such as time and leave.
• Evaluate unit performance and develop strategic plans using system data reports, management reports, correspondence, and related materials to identify performance strengths, challenges, and opportunities for growth.
• Provide oversight and direction during investigations of abuse, neglect, and exploitation; ensure investigators gather pertinent evidence; review and analyze evidence to make investigation-finding decisions; and evaluate risks to children in operations.
• Interpret and implement program policy, procedures, and practice, and provide technical assistance to agency and operation staff, caregivers, parents, attorneys, law enforcement, courts, advocacy centers, external stakeholders, and the public.
• Manage and develop unit staff through case readings, field audits, performance-data reviews, monthly conferences, developmental plans, coaching, training, performance appraisals, and recommendations for improvement.
• Consult with the Health and Human Services Regulatory Division about regulatory issues identified during investigations, potential violations, and investigation findings to help ensure child safety.
• Coordinate joint investigations with Special Investigators and law enforcement.
• Conduct presentations and participate in community engagement to inform the public about childcare investigations.
• Participate in workgroups to develop policy and other program initiatives.
• May testify in court proceedings and perform other duties required to maintain unit operations.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, with options to save through 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• May qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior