Rapid Response (MOC) MSL

Bristol Myers Squibb • Malibu, SC

5d • $166,090 - $201,262 • Hybrid

About The Position

The Rapid Response Medical Science Liaison (MSL) is a customer-facing member of Bristol Myers Squibb’s Field Medical Affairs team. The role supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional responses to urgent, unsolicited inquiries from healthcare professionals, patients, caregivers, and payers. It involves real-time scientific engagement on off-label and complex on-label questions, requiring clinical and therapeutic expertise, critical and analytical thinking, and a customer- and patient-centric approach.

The MSL handles requests through channels such as phone, email, CRM, and chat; assesses what information is needed; and uses scientific resources and presentations to provide accurate, compliant information. The role also includes assessing the medical landscape and customer needs, maintaining current knowledge of treatment strategies and clinical research, and supporting the field medical team through occasional field engagements, congresses, and local or regional meetings. The position is hybrid and primarily remote, with occasional travel to conferences and additional travel based on territory and team needs. The MSL must live in the territory or within 50 miles of its borders and be able to drive a company-provided vehicle between locations.

Requirements

• Advanced degree in medical or biosciences, such as MD, PhD, PharmD, DPH, or EdD.
• A minimum of 3–5 years of MSL experience.
• Current MSL experience in psychiatry, mental health, or schizophrenia, with a proven record of establishing, maintaining, and enhancing effective collegial relationships with external experts.
• Therapeutic expertise in psychiatry, with a focus on schizophrenia, and the ability to critically evaluate medical literature.
• Experience in Drug Information or a specialty area, particularly schizophrenia or other psychiatric conditions.
• Proficiency with Medical Information databases, Microsoft Office, and video conference platforms.
• Excellent spoken and written English.
• Ability to work independently and as a team player.
• Ability to translate scientific or clinical data into understandable and valuable information for physicians.
• Good communication and presentation skills for presenting scientific or clinical data to research or healthcare professionals.
• Ability to develop peer-to-peer relationships with thought leaders, scientists, and other healthcare professionals.
• Ability to learn new subject areas and environments quickly and comprehensively.
• Demonstration of BMS values.
• Ability to drive a company-provided vehicle between locations; candidates must have a responsible and safe driving history and a high level of ethics and integrity.
• Must live in the territory or region managed, or within 50 miles of its borders.

Nice To Haves

• At least 2 years of experience working in a clinical and/or pharmaceutical environment.
• Knowledge of disease areas and scientific publications.
• Knowledge of a scientific or clinical area, the competitive landscape, and patient treatment trends.
• Knowledge of clinical trial design and processes.
• Knowledge of the national healthcare and access environment.
• Knowledge of HEOR core concepts.
• Prior MSL experience.

Responsibilities

• Respond to inquiries from physicians, pharmacists, nurses, other healthcare professionals, consumers, and payers.
• Assess what information must be obtained and the appropriate level or depth of information to collect.
• Use available scientific resources and presentations to provide accurate information and respond to questions in compliance with local procedures and ethical and legal guidelines.
• Meet with thought leaders, healthcare professionals, and access stakeholders to understand their needs and expertise, and assess the medical landscape.
• Maintain current knowledge of treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research, scientific activities, the competitive landscape, and evolving healthcare models.
• Handle requests through multiple channels and platforms, including phone, email, CRM, and chat.
• Ensure high-quality documentation and customer service.
• Support the field medical team with occasional field engagements as needed.
• Attend medical congresses and local or regional meetings; collect meaningful medical insights and communicate them to medical and commercial organizations to support strategy and business decisions.
• Contribute to the development and delivery of scientifically meaningful medical programs and projects aligned with local Medical and Field Medical plans, as needed.
• Participate in assigned congress activities, including staffing scientific medical affairs booths.
• Support miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.
• Drive a company-provided vehicle between locations and maintain a responsible and safe driving history.

Benefits

• Wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
• Paid company holidays; eligible U.S.-based exempt employees receive 11 per year.
• For eligible non-exempt employees, RayzeBio employees, and employees in Puerto Rico: 160 hours of paid vacation annually for new hires, subject to manager approval; 11 paid company holidays; and 3 optional holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year’s Day.
• Potential eligibility for discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree