Rams Head Host/Busser

Timberline•Government Camp, OR

About The Position

The Rams Head Host/Busser works at the Rams Head Bar, located on a second-floor circular balcony with views of Mt. Hood and Mt. Jefferson. The position greets and seats guests, coordinates seating with servers’ capacity, supports the flow of service, and provides bussing assistance. It helps maintain a clean, organized, and safe service environment while delivering prompt, efficient service that meets or exceeds customer-service standards.

Requirements

Have a service-oriented personality.
Be able to work weekends and holidays.
Be detail-oriented and able to set and meet high customer-service standards.
Use proper etiquette when conversing with guests.
Have detailed knowledge of all buffet menu offerings.
Be proficient in upselling products and services.
Know and follow proper service and reservation procedures.
Hold valid OLCC and Oregon Food Handlers permits.
Be able to lift 40 pounds.
Be flexible and capable of bending, twisting, and kneeling.
Be able to work in tight spaces with balance and poise.
Be able to stand and walk on foot for up to eight hours at a time and keep up with the pace of the department.
Demonstrate communication, reasoning, and problem-solving skills; work well under pressure; be fair, honest, and a team player; lead by example; and enjoy challenges.

Responsibilities

Greet and seat guests in a timely manner, introduce guests to their server, distribute menus and wine lists, and pull out chairs when appropriate.
Maintain complete knowledge of Rams Head operations and follow its guidelines, policies, and service procedures.
Follow OLCC and food-handling guidelines to maintain a safe and sanitary environment.
Use the Rams Head Log Book properly and keep the host stand organized at the end of each shift.
Keep menus clean and presentable.
Assist with cleaning and stocking the service bar.
Coordinate timely seating by monitoring servers’ capacity and communicating with servers and bussers.
Provide bussing support as needed.
Help ensure prompt, efficient service that meets or exceeds customer-service standards.
Communicate employee and guest issues, along with day-to-day information, to the Rams Head Manager, other Hosts, and the F&B Director.
Participate in the company Health & Safety Program by identifying and reporting hazards and incidents and promoting a healthy workplace.
Practice stewardship of company facilities and environments, including reducing, reusing, and recycling when possible.
Maintain a professional image and use sound judgment regarding language, behavior, dress, and grooming.
Maintain regular and reliable attendance.