Rams Head Captain

Timberline•Government Camp, OR

1d•$20 - $24

About The Position

The Rams Head Captain is responsible for the functions of the Rams Head Bar (RHB) and Blue Ox (BO) Bar in cooperation with the Rams Head Manager and Hotel F&B Operations Manager. The role focuses on providing outstanding guest service, maintaining smooth daily operations, supporting and training bar staff, and coordinating events with Food & Beverage Management. The captain also helps ensure employees meet established standards, communicates day-to-day and employee or guest matters to relevant leaders, and supports workplace safety and environmental stewardship.

Requirements

Service-oriented personality.
Detail-oriented, with the ability to set and meet high customer service standards.
Use proper etiquette when conversing with guests.
Detailed knowledge of all menu offerings.
Proficiency in upselling products and services.
Knowledge of and adherence to proper service procedures.
Knowledge of and adherence to proper reservation procedures.
Strong knowledge of Outlook, Word, Excel, and Micros.
Ability to multitask and work under pressure.
Valid OLCC and Oregon Food Handlers permits.
Ability to lift 40 pounds.
Flexibility and ability to bend, twist, and kneel.
Ability to work in tight spaces with balance and poise.
Ability to stand and walk on feet for up to 8 hours at a time.
Ability to keep up with the pace and demands of the department.
Leads by example, enjoys challenges, and is supportive and nurturing.
Reasoning skills and excellent communication skills.
Fair and honest, a team player, self-motivated, and a problem solver.

Responsibilities

Perform duties of staff reporting to this position as needed.
Maintain RHB and BO binders and clipboards, including BEOs, Bar Books, temperature logs, and waste logs.
Ensure a sanitary environment at all times.
Continue learning about and promoting cocktail and spirit sales.
Actively participate in training RHB and BO staff.
Help ensure a smooth flow of daily operations at RHB and BO.
Plan and prepare for RHB and BO events with Food & Beverage Management, including holiday meals.
Communicate with the Rams Head Manager, F&B Operations Manager, F&B Director, RHB Hosts, and Executive Chef regarding employee issues, guest issues, and day-to-day information.
Ensure RHB and BO employees meet or exceed established standards.
Participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace.
Steward RLK and Company facilities and environments by making efforts to reduce, reuse, and recycle when possible.
Present a professional, quality image and exercise sound judgment regarding language, behavior, dress, and grooming.
Maintain regular and reliable attendance.