Ramp Service Manager-on-Duty

Worldwide Flight Services, Inc. • Seattle, WA

8d • Onsite

About The Position

The Ramp Service Manager on Duty (MOD) oversees daily operations related to below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.

Requirements

• 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
• High school diploma or equivalent
• Understanding of ramp operations, safety protocols, and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license; ability to obtain airport security badge.
• Ability to work irregular hours, including weekends and holidays.

Nice To Haves

• Bachelor’s degree in aviation, logistics, or a related field preferred.
• Proven leadership in managing teams in fast-paced environments.
• Knowledge of ground service equipment and ramp management software.
• Ability to resolve operational issues efficiently and effectively.
• Strong interpersonal skills to interact with diverse teams and external stakeholders.
• Additional certifications in aviation or safety management.

Responsibilities

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees for medical care!
• WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED