Manager on Duty

Fork In The Road Inc.•Kingman, AZ

2d•Onsite

About The Position

The MOD is responsible for leading department-level restaurant operations; modeling and demonstrating leadership that is grounded in Fork in the Road Core Values and Operating Company Principles. Successful performance is measured by consistent delivery of balance results through our systems, methods and procedures. This ultimately leads to sustained growth in sales and profits achieved through personal, people, business and results leadership.

Requirements

High school diploma or equivalent required
1+years management or supervisor experience in restaurant, hotel, retail or general business required
Proficiently communicating (verbal and in writing) in English required
Must be at least 18 years of age
Or equivalent combination of education, training and experience

Nice To Haves

Bachelor’s degree (Hospitality, Business or related field) preferred
2+years casual dining or full-service restaurant management experience preferred
ServSafe, local and state certifications or the ability to obtain required

Responsibilities

Provide extraordinary focus on guest
Develop, nurture and sustain guest relationships to ensure exceptional dining experiences-“experiential dining”
Coach employees how to deliver a competitively superior guest dining experience; actions impact the guest experience; anticipate, identify, and resolve issues that impact the guest experience
Model and demonstrate standards and expected behaviors grounded in the Fork in the Road Core Values
Staff, train & develop, and retain best in class, engage, guest-focused employees
Address employee comments and complaints immediately and resolve as needed
Achieve restaurant financial goals as specified for department or area of responsibility
Communicate areas of performance needing improvement to meet business plan to department employees as appropriate
Ensure employees are following systems, methods and processes for food safety, sanitation and quality, security, and relevant checklist are completed, coach employees on systems and processes
Coordinate with vendors and oversee the repairs and maintenance of the building, landscaping, parking lot, equipment, seating and technology; communicate needs to team and secure needed support and approval
Ensure the quality of food and beverage to include ordering and managing beverage inventory, product specifications, preparation of ingredients and recipes, proper temperatures and presentation