Ramp and Customer Service - Airport Agent

Envoy Air • Billings, MT

27d • Onsite

About The Position

Envoy Air is hiring an Airport Agent at BIL to provide customer service and ramp services. The customer-service work includes greeting passengers, assisting with check-in and ticketing, using reservation and ticketing software to rebook itineraries, issuing boarding passes, and interacting with customers courteously, efficiently, and in a friendly manner. Ramp duties include lifting customers’ bags onto the belt, loading, unloading, and sorting freight, mail, and baggage safely, and helping achieve on-time departures and arrivals. Agents may use company vehicles to transport bags on the tarmac and work outdoors in all weather conditions. The position has variable shifts that may include irregular or extended hours, weekends, and holidays. Envoy offers paid on-the-job training and development programs. Both full-time and part-time positions are available. The listed pay rate is $16.61 per hour.

Requirements

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the necessary authority and identification to travel for business needs; some license restrictions may prevent consideration.
• Be 18 years of age or older.
• Have a high school diploma, GED, or international equivalent.
• Pass a pre-employment drug screen and background check.
• Be authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Interact with customers in a courteous, efficient, and friendly manner.
• Lift customers’ bags onto the belt.
• Safely load, unload, and sort freight, mail, and baggage.
• Help achieve on-time departures and arrivals.
• Use company vehicles to transport bags on the tarmac.

Benefits

• Free travel for the employee and family and friends on flights across the American Airlines global network.
• Comprehensive benefits package including health, dental, prescription, and vision coverage.
• Participation in the 401(k) program starting on the first day of employment, with a company match after one year.
• Paid on-the-job training and development programs.
• Ability to trade shifts and available overtime.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED