Rely Radiology Support Specialist

TridentCare•,

4d•$15 - $17•Onsite

About The Position

This is a full-time position with a schedule of Monday, Tuesday, Thursday, and Friday from 7 AM to 5 PM. The role involves communicating with doctors, notifying customers about case delays, monitoring report delivery, relaying critical findings, resolving customer issues, maintaining confidentiality, updating training materials, and ensuring consistent attendance and adherence to company policies. Additionally, the position includes responsibilities related to staff scheduling, PTO approval, training and supervision of Support Specialists, and communication with the IT department.

Requirements

Maintain regular consistent attendance, punctuality, and personal appearance.
Adhere to all company regulations as stated in the company handbook.
Uphold client and patient confidentiality at all times.

Nice To Haves

Contact doctors via email and phone to read cases as needed.
Notification to customers when cases are delayed with estimated completion time if known.
Monitors the delivery of x-ray reports delivered via fax.
Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
Documents, research, and resolves customer issues using the computer system.
Maintains training manuals and disseminates new policies or procedures or changes to same.
Create and manage the Support Specialists staffing schedules.
Approve and schedule PTO and Vacation requests from employees.
Train and supervise Support Specialists and assist with reviews.
Rotate schedule as needed to work with every shift to observe performance and train staff.
Answer general questions and assist other staff throughout the shift.
Provide assistance off hours by phone as needed.
Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Responsibilities

Contact doctors via email and phone to read cases as needed.
Notify customers when cases are delayed with estimated completion time if known.
Monitor the delivery of x-ray reports delivered via fax.
Relay verbal x-ray results on critical findings to the ordering facility and/or physician.
Document, research, and resolve customer issues using the computer system.
Uphold client and patient confidentiality at all times.
Maintain training manuals and disseminate new policies or procedures or changes to same.
Maintain regular consistent attendance, punctuality, and personal appearance.
Adhere to all company regulations as stated in the company handbook.
Create and manage the Support Specialists staffing schedules.
Approve and schedule PTO and Vacation requests from employees.
Train and supervise Support Specialists and assist with reviews.
Rotate schedule as needed to work with every shift to observe performance and train staff.
Answer general questions and assist other staff throughout the shift.
Provide assistance off hours by phone as needed.
Communicate with the IT department regarding the status of the systems and development and testing of new programming.
Perform other duties as assigned.