Radiology IT Support Engineer - L2

NTT DATA Services•Frisco, TX

3d•$68,076 - $118,188•Onsite

About The Position

We are seeking an experienced Radiology IT Support Engineer (L2) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments. The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

Requirements

5+ years Core Imaging Technologies
PACS Administration
DICOM Protocols
HL7 Integration
RIS/PACS Workflow Management
VNA Administration
Modality Worklist Management
Image Lifecycle Management
5+ years Radiology Applications
Life Image LILA
MEDRAD
QPath
Enterprise PACS Solutions
Advanced Visualization Platforms
AI Imaging Analysis Tools
5 + yeras Imaging Modalities
CT
MRI
Ultrasound
Nuclear Medicine
Digital Radiography
Mammography
5+ years Interface & Integration Technologies
DICOM
HL7 (ADT, ORM, ORU)
TCP/IP Networking
VPN and Secure Data Exchange
Healthcare Interoperability Standards

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
Experience working in hospital, diagnostic imaging, or healthcare provider environments.
Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.

Responsibilities

Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.
Support integration of radiology modalities
Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.
Support advanced visualization platforms and diagnostic imaging applications.
Assist radiologists and clinicians with workflow optimization and application usability issues.
Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.
Provide L2 support for radiology applications
Coordinate with vendors and infrastructure teams for issue resolution
Diagnose and resolve modality connectivity issues, DICOM communication failures, HL7 interface errors, exam routing issues, image transmission delays, radiologist workstation performance issues, and application and database-related problems.
Perform root cause analysis (RCA) and implement preventive measures.