L2 M365 Support Engineer
About The Position
Provide advanced technical support for Microsoft 365 services, including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune. Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment. Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads. Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools. Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication. Deploy and manage endpoint configurations and security baselines using Intune and Autopilot. Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance. Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency. Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules. Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements. Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.
Requirements
- Advanced technical support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Intune).
- Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
- Lead incident response and root cause analysis.
- Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies.
- Implement and manage identity and access controls via Entra ID (conditional access, multi-factor authentication).
- Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
- Monitor service health, audit logs, and usage analytics.
- Apply advanced AI-driven tools (Claude, Copilot, ChatGPT).
- Customize M365 services (mailbox policies, Teams settings, SharePoint configurations, device compliance rules).
- Integrate Microsoft 365 with third-party tools and services.
- Implement and maintain security and compliance features (DLP policies, retention labels, alerting mechanisms).
Responsibilities
- Provide advanced technical support for Microsoft 365 services, including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
- Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
- Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
- Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
- Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
- Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
- Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
- Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
- Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
- Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
- Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.
Benefits
- R2,000 benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
