Pharmacy Application Support Engineer (L2 Support)

NTT DATA Services•Frisco, TX

3d•$68,076 - $118,188•Onsite

About The Position

NTT DATA is seeking an experienced Pharmacy Application Support Engineer (L2 Support) to join our team. This role focuses on providing advanced support, administration, troubleshooting, and optimization of pharmacy IT systems. The ideal candidate will possess strong expertise in relevant pharmacy technologies and integrations, ensuring high availability and operational excellence of clinical pharmacy systems.

Requirements

5+ years Core Imaging Technologies: PACS Administration, DICOM Protocols, HL7 Integration, RIS/PACS Workflow Management, VNA Administration, Modality Worklist Management, Image Lifecycle Management
5+ years Radiology Applications: Life Image LILA, MEDRAD, QPath, Enterprise PACS Solutions, Advanced Visualization Platforms, AI Imaging Analysis Tools
5 + years Imaging Modalities: CT, MRI, Ultrasound, Nuclear Medicine, Digital Radiography, Mammography
5+ years Interface & Integration Technologies: DICOM, HL7 (ADT, ORM, ORU), TCP/IP Networking, VPN and Secure Data Exchange, Healthcare Interoperability Standards

Nice To Haves

Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
Experience working in hospital, diagnostic imaging, or healthcare provider environments.
Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.

Responsibilities

Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.
Support integration of radiology modalities.
Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.
Support advanced visualization platforms and diagnostic imaging applications.
Assist radiologists and clinicians with workflow optimization and application usability issues.
Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.
Provide L2 support for radiology applications.
Coordinate with vendors and infrastructure teams for issue resolution.
Diagnose and resolve modality connectivity issues, DICOM communication failures, HL7 interface errors, exam routing issues, image transmission delays, radiologist workstation performance issues, and application and database-related problems.
Perform root cause analysis (RCA) and implement preventive measures.