Ambulatory EMR Application Support Analyst - L2

NTT DATA Services•Frisco, TX

4d•$68,076 - $118,188•Remote

About The Position

We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction. The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.

Requirements

5+ years of experience in ambulatory clinical workflows, including scheduling, registration, clinical documentation, order management, and results review.
Knowledge of ambulatory practice operations and provider workflow optimization.
Understanding of ambulatory billing and revenue cycle processes.
5+ years of experience supporting Ambulatory EMR/EHR platforms.
Experience troubleshooting healthcare interfaces and integrations.
Knowledge of HL7 messaging, interface monitoring tools, E-Prescribing workflows, and clinical documentation templates.
Experience supporting upgrades, patches, and production releases.
Understanding of healthcare data management and EMR archival processes.
Minimum 5+ years of experience in ambulatory care workflows, provider office operations, medical terminology and clinical documentation, E&M coding concepts and charge capture workflows, and HIPAA and healthcare data privacy requirements.
Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
5–8 years of experience for L2 Support role.
Experience supporting healthcare EMR/EHR applications in a production environment.

Nice To Haves

Relevant EMR/EHR certifications preferred.

Responsibilities

Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
Troubleshoot issues related to patient scheduling, registration and intake workflows, clinical documentation and charting, order entry and results review, and provider workflows and encounter management.
Analyze and resolve complex workflow and application issues impacting clinical operations.
Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
Monitor, troubleshoot, and support interfaces between EMR and external systems.
Investigate interface failures, message errors, and data reconciliation issues.
Validate interface data transmission and ensure successful integration outcomes.
Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configure and maintain clinical templates, provider preferences, smart tools and productivity features, order sets and documentation workflows.
Support optimization efforts to improve provider efficiency and user adoption.
Assist in testing and deploying configuration changes based on business requirements.
Support document management processes including document scanning, indexing, chart import, and medical records management.
Troubleshoot issues related to document workflows and patient record accessibility.
Ensure proper document categorization and archival standards are maintained.
Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
Perform impact analysis, testing, validation, and production implementation support.
Support application version upgrades while minimizing disruptions to clinical operations.
Maintain system documentation and change records.
Provide advanced troubleshooting for production incidents and service requests.
Perform root cause analysis for recurring application issues.
Participate in major incident management and escalations.
Maintain SLA compliance and timely resolution of tickets.