MIDAS Care Management Application Support Analyst (L2)

NTT DATA Services • Frisco, TX

4d • $68,076 - $118,188 • Onsite

About The Position

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Requirements

• 5+ years of experience in Case Management
• 5+ years of experience in Utilization Management
• 5+ years of experience in Quality Management
• 5+ years of experience in Risk Management
• 5+ years of experience in Denial Management
• 5+ years of experience in Regulatory Compliance
• 5+ years of experience in Patient Safety & Performance Improvement
• 5+ years of experience supporting MIDAS Care Management applications.
• Strong troubleshooting, configuration, and workflow optimization skills.
• Knowledge of healthcare analytics and reporting.
• Experience with EMR integrations and healthcare interoperability (HL7 preferred).
• Ability to support application upgrades, patches, and testing activities.
• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

Nice To Haves

• Experience with HL7

Responsibilities

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support Length of Stay (LOS), Discharge Planning, Care Coordination, Authorization Management, and Medical Necessity Reviews.
• Assist in denial prevention and documentation improvement initiatives.
• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.
• Develop and support reports and dashboards for Utilization Management, Case Management, Patient Safety, Quality Measures, and Regulatory Compliance Metrics.
• Perform data extraction, validation, and operational reporting.
• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Benefits

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level