Radiology Clerk

CommonSpirit Health•Merced, CA

10d

About The Position

The Radiology Clerk supports radiology and ultrasound operations through scheduling, order entry, patient-record management, communication, and clerical assistance to patients, referring physicians, radiologists, and technical staff. The role requires courteous, professional telephone communication and the ability to manage multiple calls while keeping callers’ hold time to a minimum. The clerk schedules procedures and enters outpatient orders using Meditech, checks that medical-history information on imaging requests is pertinent to the requested exam, distributes reports, maintains imaging records and film files, and supports mammography tracking and patient-notification requirements. The role also assists technical staff with patient preparation and transport as needed, helps coordinate patient follow-up appointments, and contributes to improvements in clerical and file processes. The position is at Dignity Health - Mercy Medical Center, a 186-bed nonprofit acute-care hospital in Merced, California. The facility requires quarterly American Heart Association Resuscitation Quality Improvement (RQI) competency certification after hire, completed through internal facility resources.

Requirements

High school diploma, GED, or equivalent educational experience.
Previous clerical or office experience.
Basic Life Support (CPR) certification within 90 days of hire.
Quarterly American Heart Association Resuscitation Quality Improvement (RQI) competency certification after hire, using resources internal to the facility; outside RQI resources are not accepted for CommonSpirit Health compliance.

Nice To Haves

Experience in a medical office or hospital environment.
Computer experience, preferably with Meditech.

Responsibilities

Answer telephone calls professionally and courteously within three rings, using a pleasant voice and friendly attitude.
Manage multiple calls appropriately while minimizing the time callers are on hold.
Use the Meditech scheduling module to schedule radiology and ultrasound procedures accurately and efficiently.
Enter outpatient procedure orders in the Meditech order-entry module as needed to support technical staff.
Ensure medical-history information on outpatient imaging requests is pertinent and appropriate to the requested exam.
Provide imaging reports and films to referring physicians upon request and file films.
Distribute reports in a timely manner by fax, courier mail, or volunteers.
Establish and maintain patient records in compliance with regulatory and legal requirements.
Maintain the 7-day and long-term files, prepare jackets for the following day's schedule, and assist with daily and annual file maintenance.
Maintain warehouse film storage to support efficient file retrieval.
Maintain the mammography tracking system by accurately entering patient data and ensure compliance with patient-notification regulations for mammography outcomes.
Help ensure compliance with ACR, RDS, and MQSA regulatory agencies.
Communicate with referring physician office staff to deliver exam results or obtain additional information for requested procedures.
Assist radiologists with communication to referring physicians as needed.
Contact patients to schedule follow-up appointments.
Monitor clerical and file processes and recommend modifications for improvement.
Help technical staff prepare patients for procedures and assist with patient transport as needed.
Duplicate and process films upon request.
Perform other duties as necessary.