Radiation Oncology Patient Rep

Sarasota Memorial Health Care System • Bradenton, FL

2d • Onsite

About The Position

The Radiation Oncology Patient Representative is responsible for providing exceptional patient services support to ensure quality patient experience throughout the scheduling process for Radiation Oncology Consultation and/or HDR/ Brachytherapy scheduling. In this role, the incumbent collaboratively with all stakeholders to promote efficiency and effectiveness in the services being provided, as well as serves as a liaison between physician, patient, facility staff to manage the eligibility for services process.

Requirements

• A minimum of five (5) years of healthcare or customer service industry experience.
• Certified Healthcare Access Associate (CHAA), or become certified within one (1) year of employment/start in the position.

Nice To Haves

• Previous outpatient clinic or physician office experience.
• Demonstrated ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
• Demonstrated ability to follow both, written and verbal instructions, as well as policies and procedures.
• Demonstrated ability to establish and maintain professional relationships and collaborative teamwork approach to providing the highest possible level of service.

Responsibilities

• Providing exceptional patient services support to ensure quality patient experience throughout the scheduling process for Radiation Oncology Consultation and/or HDR/ Brachytherapy scheduling.
• Collaborating with all stakeholders to promote efficiency and effectiveness in the services being provided.
• Serving as a liaison between physician, patient, and facility staff to manage the eligibility for services process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED