Patient Services Specialist Radiation Oncology

Griffin Health Services•Derby, CT

2d•Onsite

About The Position

The Patient Services Specialist in Radiation Oncology is responsible for a wide range of administrative and some minor clinical support functions to ensure efficient patient flow and departmental operations. This role involves accurate patient scheduling, medical record management, coordination of procedures and tests, handling patient demographics, and assisting with billing and financial tasks. The specialist also performs receptionist duties, manages physician schedules, orders supplies, and ensures departmental readiness and security. Additionally, they assist the clinical team by preparing exam rooms, managing test results, coordinating record transfers, and assisting with patient transfers and restocking. The role emphasizes maintaining high standards of patient satisfaction, confidentiality, and adherence to hospital policies and procedures.

Requirements

Accurately schedules new patients and follow-up appointments.
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly.
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process.
Schedule procedures/tests for patients with Central Scheduling at Hospital and other facilities as ordered by the doctor and obtain insurance authorizations as necessary.
Assists with the patient fie maintenance; ensures and protects patient confidentiality.
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arrange transportation with case management for inpatient transfers.
Coordinates physicians schedules and assist physicians with communicating any changes to ensure coverage and workflow is accurate.
Responsible for coordinating and assisting the physicians administrative tasks/duties.
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary.
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day.
Secures the Department at the end of each work day.
Other duties as assigned by department director.
Performs Minor Clinical Functions to assist the Clinical Team.
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assist with the transfer of patients onto the CT simulator/Linac tables when requested.
Restock Dressing rooms with gowns and robes.
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards.
Is courteous to patients, visitors, and employees.
Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code.
Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner.
Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures.
Observes all hospital policies and regulations governing conduct while at work.

Responsibilities

Accurately schedules new patients and follow-up appointments.
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly.
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process.
Schedules procedures/tests for patients with Central Scheduling at the Hospital and other facilities as ordered by the doctor and obtains insurance authorizations as necessary.
Assists with patient file maintenance; ensures and protects patient confidentiality.
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arranges transportation with case management for inpatient transfers.
Coordinates physicians schedules and assists physicians with communicating any changes to ensure coverage and workflow is accurate.
Responsible for coordinating and assisting the physicians administrative tasks/duties.
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary.
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day.
Secures the Department at the end of each work day.
Performs Minor Clinical Functions to assist the Clinical Team.
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assist with the transfer of patients onto the CT simulator/Linac tables when requested.
Restock Dressing rooms with gowns and robes.
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards.
Is courteous to patients, visitors, and employees.
Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code.
Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner.
Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures.
Observes all hospital policies and regulations governing conduct while at work.