Patient Services Specialist Radiation Oncology

Griffin Hospital•Derby, CT

3d•Onsite

About The Position

The Patient Services Specialist in Radiation Oncology is responsible for a variety of administrative and minor clinical functions to support the department. This role involves accurately scheduling patient appointments, obtaining and filing medical records, coordinating patient registration, scheduling procedures, and maintaining patient confidentiality. The specialist also performs receptionist duties, manages physician schedules, assists with billing and financial tasks, and orders office supplies. Additionally, they coordinate laundry services, ensure departmental downtime procedures are followed, and secure the department at the end of the day. Minor clinical duties include preparing exam rooms, assisting with patient transfers, and restocking dressing rooms. The role also emphasizes organizational obligations such as attendance, patient satisfaction, confidentiality, adherence to hospital policies (including HIPAA, safety, and disaster plans), professional conduct, and maintaining a positive image of the hospital.

Requirements

Accurately schedules new patients and follow-up appointments
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process
Schedule procedures/tests for patients with Central Scheduling at Hospital and other facilities as ordered by the doctor and obtain insurance authorizations as necessary
Assists with the patient fie maintenance; ensures and protects patient confidentiality
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arrange transportation with case management for inpatient transfers.
Coordinates physicians schedules and assist physicians with communicating any changes to ensure coverage and workflow is accurate
Responsible for coordinating and assisting the physicians administrative tasks/duties
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day
Secures the Department at the end of each work day
Other duties as assigned by department director.
Performs Minor Clinical Functions to assist the Clinical Team
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assist with the transfer of patients onto the CT simulator/Linac tables when requested
Restock Dressing rooms with gowns and robes.
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards. Is courteous to patients, visitors, and employees. Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code. Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner. Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures. Observes all hospital policies and regulations governing conduct while at work.

Responsibilities

Accurately schedules new patients and follow-up appointments.
Obtains medical records from referring physicians and other appropriate offices/locations and files in EMR accordingly.
Coordinates all patient demographics for preregistration/registration and completes the preregistration/registration process.
Schedules procedures/tests for patients with Central Scheduling at Hospital and other facilities as ordered by the doctor and obtains insurance authorizations as necessary.
Assists with patient file maintenance; ensures and protects patient confidentiality.
Performs receptionist’s duties for the department; promptly and courteously answers the telephone; relays accurate phone messages; promptly greets all patients/visitors to the department.
Arranges transportation with case management for inpatient transfers.
Coordinates physicians schedules and assists physicians with communicating any changes to ensure coverage and workflow is accurate.
Responsible for coordinating and assisting the physicians administrative tasks/duties.
Assists the Patient Service/billing Specialist with billing, insurance and financial tasks when needed and functions as a back-up when necessary.
Inventories and orders office supplies as necessary.
Coordinates the laundry order, stores and keeps department stocked with appropriate linen levels.
Ensures the Departmental Downtime procedure clerical tasks are complete each day.
Secures the Department at the end of each work day.
Performs Minor Clinical Functions to assist the Clinical Team.
Promptly sets up exam room and prepares patient for physician.
Ensures patients test results and reports are provided to the nurse or physician in a timely manner.
Coordinates with courier staff for pick-up of records or imaging studies needed by physicians and /or physics staff.
Assist with the transfer of patients onto the CT simulator/Linac tables when requested.
Restock Dressing rooms with gowns and robes.
Maintains responsibility for attendance/reliability to ensure that the Hospital/Center is operated in an efficient and cost effective manner.
Reviews, supports, and abides by and encourages Patient Satisfaction and Confidentiality Standards for the Department; exemplifies high standards of hospitality by extending to patients, visitors, physicians, and fellow employees courtesy, respect, concern, and prompt attention and service.
Demonstrates adherence to hospital policy & procedures regarding Fire & Safety, HIPAA Privacy and Right to Know, Standard Precautions, and Disaster Plan and all mandatory in-service requirements.
Demonstrates responsibility & accountability for job performance and personal conduct while on duty.
Maintains & respects patient and employee dignity and confidentiality following customer service standards. Is courteous to patients, visitors, and employees. Uses appropriate language for the work setting.
Wears I.D. badge and dresses appropriately for the position and hospital environment adhering to department dress code. Is clean and well groomed at all times.
Projects a positive image of the Hospital when dealing with physicians, patients & families, visitors, and staff.
Responds to requests in a friendly, co-operative manner. Establishes cooperative working relationships with hospital staff.
Performs all functions in accordance with institutional & departmental policies & procedures. Observes all hospital policies and regulations governing conduct while at work.