Patient Financial Coordinator - Radiation Oncology

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

Join our team as a Patient Financial Coordinator in Radiation Oncology! This position is located at the Hillman Cancer Center at UPMC Shadyside. As a Financial Coordinator, you’ll be at the forefront of patient care, ensuring that insurance benefits are verified, authorizations are obtained, and financial assistance is explored. Your expertise will contribute to a seamless patient experience, and your ability to collaborate with various departments will make a significant impact. Your expertise with health insurance, attention to detail, and collaborative approach will help create a smooth, supportive experience for patients from their first call through their visit. If you enjoy variety, teamwork, and making a meaningful impact each day, this role offers the opportunity to truly make a difference. This position serves as the second step in our Financial Career Ladder, with defined pathways for learning, development, and career progression.

Requirements

HS/Equivalent and 4 years of experience OR BS required
Prior experience working with patients.
Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Progam preferred.
Strong PC and computer skills are required.
Must possess excellent communication and customer service skills.
Must display leadership skills.
Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment.
Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.
Act 34

Nice To Haves

Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Progam preferred.

Responsibilities

Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.
Maintain compliance with quality standards.
Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.
Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.
Maintain department productivity levels.
Conduct daily review and analysis of accounts flagged for review.
Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.