Racquets Pro Shop & Member Services Coordinator
About The Position
La Cumbre Country Club is seeking a welcoming, organized, and dependable coordinator to support the day-to-day operations of its Racquets pro shop and provide excellent service to members and guests. The role combines front-desk hospitality, retail, scheduling coordination, and administrative support for the club’s tennis and pickleball programs, clinics, leagues, and events. The coordinator works closely with the Director of Racquets and the Racquets team, and collaborates with the Director of Membership & Communications on member communications and program updates. The position is part-time, hourly, and non-exempt, at approximately 25–30 hours per week. The workplace is at La Cumbre Country Club in Santa Barbara, California. Pay is $23.00–$25.00 per hour, based on experience. The role may evolve to support a shared Racquets and Fitness reception model and additional member communications and administrative responsibilities.
Requirements
- At least 2 years of experience in hospitality, member services, retail, or administrative support.
- High school diploma or equivalent.
- Excellent interpersonal skills, organization, reliability, and attention to detail.
- Comfort using computers, point-of-sale systems, scheduling tools, and digital communication platforms.
- Ability to prioritize, work independently within established procedures, and collaborate across departments.
- Availability to work weekends, holidays, and special events as scheduled.
Nice To Haves
- Private club or pro shop experience is preferred.
- Interest in tennis, pickleball, or fitness is a plus, but is not required.
Responsibilities
- Welcome members and guests and provide friendly, professional service.
- Assist with court reservations, check-in, and registration for clinics, leagues, tournaments, and events.
- Support daily pro shop operations, including processing member account charges, merchandising, and product presentation.
- Track inventory, assist with inventory counts and replenishment, and prepare purchasing requests.
- Communicate with vendors as directed and maintain accurate point-of-sale and inventory records.
- Coordinate pro shop staff schedules and daily reception coverage in collaboration with the Director of Racquets.
- Help onboard new pro shop staff and share day-to-day procedures.
- Keep information in the club’s booking and program systems up to date.
- Collaborate with the Director of Membership & Communications on member announcements, event promotions, and program updates.
- Keep reception and retail areas organized, clean, and inviting.
Benefits
- California paid sick leave
- Employee meals
- Uniforms
- Club privileges
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
