Racquets operations & Member Services Associate

Norfolk Yacht & Country Club • Norfolk, VA

8d

About The Position

The Racquets Operations & Member Services Associate supports daily racquets facility operations and provides member services. The role includes maintaining nine Har-Tru tennis courts and six pickleball courts, preparing courts for reservations, maintaining facility equipment and amenities, and assisting members with reservations, check-ins, inquiries, and pro shop services. The associate also supports club events and tournaments and helps maintain the club’s standards through reliable attendance, effective communication, and independent work.

Requirements

• Reliable attendance and punctuality.
• Strong work ethic, attention to detail, and customer service skills.
• Ability to work independently and as part of a team.
• Comfort with outdoor physical work in varying weather conditions.
• Basic computer proficiency.

Nice To Haves

• Maintenance, landscaping, hospitality, golf, or private club experience preferred.
• Har-Tru court experience preferred; training provided.

Responsibilities

• Open the racquets facility for daily operations.
• Maintain nine Har-Tru tennis courts and six pickleball courts, including grooming, lining, watering, and rolling.
• Maintain water coolers, nets, windscreens, benches, walkways, and court equipment.
• Prepare courts between reservations and address facility issues as needed.
• Assist members with reservations, check-ins, inquiries, and pro shop services.
• Answer phones and support daily racquets, tennis, and pickleball operations.
• Maintain a clean, organized pro shop and facility.
• Assist with club events and tournaments.
• Follow daily procedures, communicate effectively, and work independently to maintain private club standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed